VONNE Membership+ Gold supporters NEA are running free energy advice related training available to frontline staff and volunteers from non-commercial organisations. The training is particularly relevant for those who regularly encounter those in or at risk of fuel poverty in their work – i.e. individuals on a low income / in a vulnerable situation and who are struggling to manage their household bills.
This course is designed for frontline staff working in a range of organisations who are in a position to provide energy-related advice directly to householders either face-toface or via the telephone.
The course aims to make delegates aware of some of the latest theories and findings in the field of decision making, focusing specifically on simple practical things they can do to encourage people to act on the energy-related advice they receive.
• the barriers/ cognitive biases discouraging householders from acting on energy advice
• some of the key factors influencing decision making
• actions to encourage householders to act on energy-related advice
• The main barriers explaining why householders do not always act on energy advice
• Key factors influencing decision making including significant cognitive biases (for example, loss aversion and social norms)
• Actions to help overcome the key biases and encourage people to act on the advice they are given. This includes framing the message – making it personal, relevant and engaging
• The EAST (make the advice/ intervention Easy, Attractive, Social and Timely) model can be used to increase the likelihood of advice being acted on
Half-day (3 hours)
COURSE DATES/ LOCATIONS
If you are unavailable to attend the course in Newcastle on the 9th September, the session can be delivered in-house to organisations wishing to train a group of staff.
FOR FURTHER DETAILS, FEES AND BOOKINGS
Please contact: Lynsey Thompson, Training Co-ordinator, NEA Tel: 0191 269 2931, E-mail: email@example.com