DigiShift - service design for charities

Tuesday, 26 May, 2020 - 14:00 to 15:30

Join the Scottish Council for Voluntary Organisations (SCVO) for this free Zoom call looking at service design for charities.

Charities have been designing services for years. Whether digital or in person, good service design ensures people are supported and empowered to actively participate in the definition, design and delivery of the services they access. New approaches give simple techniques and processes to involve beneficiaries, staff, volunteers and partners in even more effective ways.

This special DigiShift gives you the chance to hear from global experts in the service design field and pose your questions to them. Speakers include:

Cat Macalay - Chief Design Officer, Scottish Government
For over 25 years Cat has helped people and organisations learn to make sense of the social world, and put that sense to work in product, service and technology design and innovation contexts. Companies she has collaborated with include Intel, Unilever, Microsoft, the BBC, SwissCom and NCR. Cat now heads design at the Scottish Government.

Ben Holliday - Chief Design Officer, FutureGov
Ben has over 20 years experience of design, working extensively with public sector, not for profit, charity and arts organisations.

Liam Hinshelwood - Senior Service Designer, Snook
Liam will be sharing his years of experience working in the field of service design. He will focus on how to run remote sessions with users.

Tom Norman - Head of Service Design, Barnardo's Innovation Lab
Tom has worked in the design space for 25 years, the last 6 years being dedicated to designing services for people and vulnerable communities within the public sector and charity space.

Book your place on the SCVO website.

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