Advocacy and Wellbeing Support Worker

Contract Type: 
Fixed term
Full time
Application deadline: 
Friday, 19 August, 2022 - 10:00
Salary Scale
Per Annum
Newcastle West End Foodbank

Responsible to: Pathways Welfare and Volunteer Manager and Chief Executive Officer 

Hours: 37 hours per week – Monday to Friday (full time, fixed term 2-year post, with occasional weekend and evening work)

Salary: £20,000 to £22,000 per annum and paid monthly. Starting salary based on experience. 


Newcastle West End Foodbank want to recruit an Advocacy and Wellbeing Support Worker and welcome applications from experienced, competent, and compassionate people to join our team.

Our Charity was established in 2013 and in the intervening years has provided services to a growing number of people affected by food insecurity and poverty. The Foodbank is embarking on its next phase of development and wish to recruit an Advocacy and Wellbeing Support Worker. The purpose of this role is to support the Pathways process from ‘end to end’ as an administrator. The role will involve working with clients and using Foodbank data systems to increase the take-up of Pathways, overseeing appointments of services and agencies working within the Foodbank’s Hubs, and overseeing client appointments with such services and agencies externally and internally, and following up on progress and outcomes for clients during their Pathways journey. 

The primary responsibility of the role is to help the Foodbank tackle the lack of social and financial inclusion of our clients by providing upstream and downstream advocacy and support for our triage assessment process and for our contracted welfare benefits and debt advice service. The role will provide a wrap-around of support to help people move forward with the aim of reducing their need to visit a food bank. 

Newcastle is home to a diverse range of communities and many often experience multiple deprivation and the scale of the challenge is significant. In the 12 months to 31st March 2022 the FoodBank issued over 17,000 food parcels, an average of 1,400 parcels each month. Approximately 43,500 people were beneficiaries of this food, which included 14,700 children living in families affected by poverty. Demand for the services offered by the FoodBank is significant and driven by the rising costs of living and residual economic fallout from the pandemic on more vulnerable people from across the city who struggle to make ends meet. 

Newcastle West End Foodbank is a Community Interest Organisation, registered charity, and a member of the Trussell Trust network. We are a small but influential charity and want to recruit an Advocacy and Wellbeing Support Worker to work within our Pathway’s Out of Hunger team to deliver the Foodbank’s strategic goals to alleviate food insecurity and poverty related issues. Individuals with expertise and relevant lived experience of the city’s diversity, cultures, social and economic challenges, will view this role as an opportunity to change things for the better. We welcome applications for the post from all sections of the community and value diversity and equality.            

How to Apply

To apply for this role please submit a completed application form and equality and diversity monitoring form to by Friday, 19 August 2022 at 10 am.

Interviews will be held face to face (subject to covid regulations) on Friday, 26 August 2022 at MEA House, Ellison Place, Newcastle upon Tyne, NE1 8XS.

The successful candidate will complete a 6-month probationary period.

Thank you for your interest in this role. We very much look forward to receiving your application. If you have any queries regarding the process or the role, please contact Alli Madine at

This post is funded by grant aid from Trussell Trust.