Community Connector (South Tyneside)
At Your Voice Counts, we help vulnerable people find a voice and gain control over their lives.
We help the people we support to speak up for what they want and need, to be better connected and to have choice and control in their lives.
Our values guide how we work and we are all responsible for putting these into practice every day:
- Equality - We champion equal opportunities for all.
- Learn and Grow - We work together to make things better.
- Working Together - We achieve more together than by acting alone.
- Person Centred - We put people at the heart of everything we do.
- Accountable - We are accountable to the people we support and to each other.
This role will be to support people with learning disabilities to understand and address the issues affecting their day-to-day life, and to identify and work towards outcomes that they want to achieve. You will work with individuals and groups, and will support people to be better connected, more active and to participate more in their local communities. You will support people to build resilience by developing skills and networks of support. The ideal candidate will have an interest in working with people with complex social and health needs and will be committed to supporting individual decision making and a person-centred approach.
- Work to improve outcomes for people with learning disabilities in South Tyneside
- Assist our clients to identify and understand their own health and wellbeing needs; particularly the non-clinical aspects of mental and physical wellbeing.
- Provide early support/intervention to prevent escalation of our client needs and subsequent referral into specialist service
- Develop an excellent understanding of assets, opportunities and activities in the local communities in which we work and develop links with these assets
- Support clients to access local services, activities and opportunities in local communities.
- Work with the wider learning disability team, building strong and professional relationships (including volunteers, staff and learning disability champions) to help clients access opportunities and support in their local community
- Act as a connector - primarily, but not exclusively, between clients and health and social care teams
- Liaise with health and social care services, including local authority, primary care, welfare services, and VCSE organisations in order to develop robust referral pathways for people with learning disabilities into Social Prescribing.
- Maintain an active caseload and develop a person-centred action plan with clients, keep accurate records and ensure the confidentiality of client records
- Assist in the monitoring and evaluation of the service, including the collection of monitoring information and contribute to feedback and evaluation sessions with the aim of improving the service.
- Assist in the promotion of the service.
- When necessary to work outside normal office hours and to travel within Tyne & Wear.
- Other duties and shared tasks as and when required.
Your tasks may include:
- Supporting clients to attend appointments
- Liaising with interested groups and individuals to find more effective ways of working
- Mediating in matters of conflict
- Attending joint visits with health and/or social care team
- Arrange and conduct regular reviews with clients.
- Planning, attending and coordinating meetings and events
- Facilitating and encouraging participation in activities (face to face and via Zoom or Teams)
- General administrative duties
- Data recording and record keeping
Just as our values are key to our ways of working, attitude is key to our staff team. We work in challenging, changing circumstances with a very vulnerable client group. We are looking for someone who is curious, enjoys working with others and can build effective relationships. We are looking for someone who is open to change and is able to deliver quickly and efficiently. The person will:
- Be comfortable working with our diverse client groups
- Communicate effectively with a wide range of stakeholders, including those with a learning disability
- Have a high level of emotional intelligence, the ability to empathise, and a genuine desire to help others
- Be able to solve problems and take people with them in solutions
- Have experience of working with health and social care professionals
- Have knowledge of the health and social care sector
- Have the ability to network and advocate for others effectively
- Have knowledge of the areas and communities within our services are delivered
- Have an understanding of the issues affecting disabled, vulnerable and socially isolated people – particularly those with learning disabilities
- Have an ability to work alone using their own initiative, as well as working as part of a team
- Be IT literate and confident using Microsoft Office
- Be an active participant in the wider YVC team and seek to work with all YVC colleagues to deliver our strategy, maintain quality and embed the values of the organisation