Contact Centre Advisor

Contract Type: 
Full time
Application deadline: 
Friday, 29 October, 2021 - 09:00
Fixed Salary
Per Annum
Citizens Advice Gateshead

Are you motivated to make a difference at work?

In our recent people survey 97% of our workforce said they were! Citizens Advice Gateshead is an award-winning, independent charity that has an annual turnover approaching £4m, over 180 Staff and a growing community of volunteers.

We are now looking for Contact Centre Advisors to join our amazing Consumer Team.

As a progressive organisation we know that people are at the heart of everything we do including our staff, volunteers and clients. If you want to make a difference to people’s lives, helping us to work towards our vision of a fair society for all, with lives well lived, read on to find out more information about our exciting opportunities.

Opportunity to join our Consumer team

Our team of Consumer Telephone Advisors help people to know about their rights and responsibilities associated with the purchase of goods and services, and provide Trading Standards Authorities with the essential intelligence they need to protect people from rogue traders.

If you enjoy problem solving and have proven experience of providing advice and guidance on complex issues, we can offer training so you are able to gain the comprehensive consumer law knowledge you will require to undertake this role, we would be love to talk to you about this opportunity.

Expected start date: 22/11/2021

Although circumstances may change as we continue to review our position, most of the workforce are currently working remotely from home, with the additional option to work from our office in Gateshead