Customer Relations Adviser

Contract Type: 
Full time
Application deadline: 
Monday, 24 June, 2019 - 17:00
Salary Scale
Per Annum
Carers Federation

Carers Federation Ltd is a national charity and company limited by guarantee established in 1992 to empower carers, the people for whom they care and the wider community. The charity is managed by a Board who is elected by our membership.


An opportunity has arisen for a Customer Relations Advisor to support the efficient and effective organisation of the North East NHS Independent Complaints Advocacy service and provide a telephone contact to all our service users.

Based at our Gateshead office, this is a high quality and dynamic service that provides the first point of contact for North East NHS Independent Complaints Advocacy that empowers patients, carers and service users to identify and act upon the service options or choices available to them.

Taking telephone calls from patients, carers and service users, you’ll capture accurate data so you can scope appropriate solutions for clients – you’ll need to demonstrate resilience, discretion and patience whilst being a very clear communicator

You will respect our values of being sensitive to the needs of individuals and communities by treating people with dignity and respect and with an attitude to ‘go the extra mile’.

We are looking for an individual who will play an integral part in the growth and development of the service we provide. 

How to apply – go to


Please quote the Reference for the job you wish to apply for. If you require any assistance email or telephone Human Resources on 0115 962 9363.

Revised closing date: 24th June 2019 5pm

This post is subject to medical, reference and enhanced DBS checks and is a fixed term contract initially until 31st March 2020 with the option of option of a 12 month extension to 31st March 2021


“Striving to promote equality and diversity throughout our service”

Carers Federation Limited is registered in England as a company limited by guarantee.