Debt Adviser / Trainee

Contract Type: 
Full time
Application deadline: 
Wednesday, 24 July, 2019 - 17:00
North Tyneside
Fixed Salary
Per Annum
North Tyneside Citizens Advice

Vacancy for a Debt Caseworker - Job ref 770719A

Vacancy for a Trainee Debt Caseworker - Job ref 770819B

Be part of a service that makes an impact.  North Tyneside Citizens Advice are recruiting for a Debt Adviser and Trainee Debt Adviser.  We are a respected independent charity which makes a difference to people’s lives. North Tyneside Citizens Advice offers a high-quality multi-channel advice service to our clients which includes face to face, telephone and webchat. 


  • Salary of £21,948.13 per annum, pro rata – Job ref 770719A
  • Salary of £18,821 per annum, pro rata – Job ref 770819B
  • Work place pension scheme
  • 24 days paid holiday per year, plus bank holidays, pro rata
  • Gives skills through full training
  • Work that makes a positive impact
  • Positive working environment


Career development

You will be required to commit to and successfully complete the relevant accredited training required for the post during your probation period.

Day to Day

  • Delivering a high-quality debt advice service to clients
  • Assessing and effectively diagnosing client’s money advice and debt needs
  • Maintaining a high level of case recording
  • Maintain standards of service delivery and ensure that all advice work meets the appropriate standard required by the Citizens Advice Quality of Advice Audit and the Financial Conduct Authority (FCA)
  • Assisting clients with income maximisation including advice on entitlement to welfare benefits
  • Proactively managing a varied workload, ensuring deadline are met.


  • strong communication skills
  • be a team player
  • customer service experience
  • attention to detail
  • good IT skills
  • experience of working to deadlines in a fast-paced environment
  • Complete the Citizens Adviser Learning Programme

Full technical training will be provided so it is not necessary to have a Citizens Advice or advice worker background. You will need a good working knowledge of MS Outlook, Word and Excel, strong customer service skills are essential.

To apply download an application form from our website

Send competed application to Please note we do not accept CV’s.

When you apply, we collect your personal information through your application form, interview or references so we can process your application. Please click read our full privacy policy and to better understand why we ask for certain information, how we use it and how we store it.

Closing Date: 24 July 2019 5.00pm            Interviews: Week commencing 29th July 2019