Debt Relief Order Administrator

Contract Type: 
Fixed term
Application deadline: 
Friday, 30 September, 2022 - 12:00
Fixed Salary
Pro Rata
Citizens Advice County Durham

As one of the UK’s leading charities we pride ourselves on being confidential, non-judgemental and impartial. We currently have an exciting opportunity for an administrator to join our Debt Relief Order Unit (DRO). The job role involves the processing of a high volume of incoming and outgoing post, liaising directly with clients and Local Citizens Advice on the telephone, inputting and maintaining client data onto our CRM system and other administrative duties in line with office systems.

Job Title: DRO Administrator

Hours: Full and part time roles available

Salary: £18,574 FTE (part time actual salary will be pro-rata amount)

Duration – Fixed term – Jan 31st 2023 / Oct 31st 2022

Location - Citizens Advice County Durham, DRO Unit, Armstrong House, Abbey Woods Business Park, Durham, DH1 5GH. Hybrid working will be considered following completion of office based training.

If you:

  • Can demonstrate excellent communication skills (role entails a high level of contact with clients via telephone and letter).
  • Can manage your time effectively with a keen eye for detail
  • Can complete tasks to the highest quality
  • Can monitor and maintain your own standards ensuring work is accurate.

Then we want to hear from you!

Whilst working for us you will be a part of our amazing team, you will have a fantastic opportunity to achieve great things. You will definitely get the best feeling at the end of a day after you have helped many people in need. We’d like you to have the best career opportunities working for us, supporting you every step of the way.

Please note we do not accept CV’s, to download an application pack visit:

Interviews to be held: on as and when basis

What we offer: There’s lots! Including: a competitive salary, pension scheme, 25 days holiday, childcare voucher scheme, excellent training and development opportunities and much more! 

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