Debt Support Officer

Employment
Contract Type: 
Permanent
Hours: 
Full time
Application deadline: 
Thursday, 25 August, 2022 - 17:00
Based: 
North Tyneside
Fixed Salary
£19,335
Per Annum
Employer: 
North Tyneside Citizens Advice

Join our existing Admin Team as a Debt Support Officer and be part of a well-respected independent charity which makes a difference to people’s lives and has a positive impact on our local community.   Debt support officers work alongside debt caseworkers to carry out a range of activities that prepare the client to receive debt advice.

Benefits

  • Salary of £19,335.15 per annum, pro rata
  • Work place pension scheme
  • 24 days paid holiday per year, plus bank holidays, pro rata
  • Paid Birthday Day off after 12 months service
  • Career development opportunities within the service
  • Gives skills through full training
  • Work that makes a positive impact
  • Town centre location with good transport links
  • Positive working environment

Day to Day

  • Providing general administrative support to our Social Welfare Advice Team.
  • Processing high volume of incoming emails and incoming and outgoing post
  • Send appointment reminders, e-signature requests and SMS
  • Be the point of contact for clients across relevant channels
  • Using the debt assessment tool to help clients gather information and complete their budget in advance of the appointment.
  • Collect information from creditors, local authority, and utility companies to support the work of the adviser.   
  • Processing information received from the client to contribute to the progress of their case.
  • Inputting and maintaining client data onto our internal case management systems
  • Taking internal and making external calls to clients, third parties, other local Citizens Advice staff and partner agencies.
  • Completion of the Adviser Learning Programme
  • Contact the client post closure of their case to check progress

Requirements

  • Customer service skills or experience of working with people
  • Able to work constructively as part of a team
  • Willing to learn and attend training and supervision.
  • Able to communicate effectively with clients
  • Able to maintain boundaries and keep confidentiality
  • Good IT Skills, experience of Outlook 365
  • Able to undertake administrative tasks effectively
  • Excellent communication skills
  • Be a team player
  • Customer service experience
  • Well organised and have an attention to detail
  • Experience of working to deadlines in a fast-paced environment

Full technical training will be provided. You will need a good working knowledge of Outlook 365, Word and Excel, strong customer service skills are essential.

To apply send for an application pack to chair@ntcab.org.uk Please note we do not accept CV’s.

When you apply, we collect your personal information through your application form, interview or references so we can process your application.

Please click https://www.ntcab.org.uk/privacy-policy/to read our full privacy policy and to better understand why we ask for certain information, how we use it and how we store it.

 

Interviews:  2nd September 2022