Debt Support Officer

Contract Type: 
Full time
Application deadline: 
Thursday, 25 August, 2022 - 17:00
North Tyneside
Fixed Salary
Per Annum
North Tyneside Citizens Advice

Join our existing Admin Team as a Debt Support Officer and be part of a well-respected independent charity which makes a difference to people’s lives and has a positive impact on our local community.   Debt support officers work alongside debt caseworkers to carry out a range of activities that prepare the client to receive debt advice.


  • Salary of £19,335.15 per annum, pro rata
  • Work place pension scheme
  • 24 days paid holiday per year, plus bank holidays, pro rata
  • Paid Birthday Day off after 12 months service
  • Career development opportunities within the service
  • Gives skills through full training
  • Work that makes a positive impact
  • Town centre location with good transport links
  • Positive working environment

Day to Day

  • Providing general administrative support to our Social Welfare Advice Team.
  • Processing high volume of incoming emails and incoming and outgoing post
  • Send appointment reminders, e-signature requests and SMS
  • Be the point of contact for clients across relevant channels
  • Using the debt assessment tool to help clients gather information and complete their budget in advance of the appointment.
  • Collect information from creditors, local authority, and utility companies to support the work of the adviser.   
  • Processing information received from the client to contribute to the progress of their case.
  • Inputting and maintaining client data onto our internal case management systems
  • Taking internal and making external calls to clients, third parties, other local Citizens Advice staff and partner agencies.
  • Completion of the Adviser Learning Programme
  • Contact the client post closure of their case to check progress


  • Customer service skills or experience of working with people
  • Able to work constructively as part of a team
  • Willing to learn and attend training and supervision.
  • Able to communicate effectively with clients
  • Able to maintain boundaries and keep confidentiality
  • Good IT Skills, experience of Outlook 365
  • Able to undertake administrative tasks effectively
  • Excellent communication skills
  • Be a team player
  • Customer service experience
  • Well organised and have an attention to detail
  • Experience of working to deadlines in a fast-paced environment

Full technical training will be provided. You will need a good working knowledge of Outlook 365, Word and Excel, strong customer service skills are essential.

To apply send for an application pack to Please note we do not accept CV’s.

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Interviews:  2nd September 2022