Dementia Diagnosis Facilitator

Contract Type: 
Fixed term
Part time
Application deadline: 
Friday, 4 February, 2022 - 09:00
Fixed Salary
Pro Rata
Age UK Sunderland

J O B  V A C A N C Y

Dementia Diagnosis Facilitator

25 hrs per week £21, 003 per annum (pro rata)

18-month fixed term contract

An exciting opportunity has arisen at Age UK Sunderland for a motivated individual to join our high achieving Essence Service. The successful candidate must have a substantial track record of supporting those with a dementia diagnosis (pre- & post diagnosis) and their carers.

The post holder will be responsible for ensuring the increase of referrals to Sunderland’s Memory Protection Service (MPS) via a variety of methods to aid diagnosis for people with dementia and also support onward referral to services. 


Job Description

Post: Dementia Diagnosis Facilitator (DDF)

Responsible to: Essence Service Manager

Location: Essence Centre Doxford Park

Job Purpose

To provide practical pre - diagnostic support to individuals in the early stages of dementia to improve referrals to Sunderland’s Memory Protection Service (MPS). The focus is to increase referrals to the MPS from the local community and care home settings.

Job Description

  • The post holder wil be part of our established Essence team working at diagnosis level to help provide appropriate IT resources and 1:1 support to improve dementia diagnostic referrals to the MPS including online appointments.
  • To address health inequalities via digital inclusion to facilitate online dementia assessments.
  • To enhance person-centred assessments including a choice of remote and face to face appointments and assessment drop in sessions.
  • To provide emotional support (pre-& post diagnostic) to people with dementia and their carers during an emotionally vulnerable time.
  • Post diagnosis, to ensure onward referrals to AUKS’s wider Essence team to provide ongoing dedicated support throughout the person with dementia’s/Carer journey.
  • To facilitate opportunities to reduce social isolation and increase independence for people pre-& post a dementia diagnosis.
  • To promote self-care to ensure that people with dementia and their carers are able to take more control and have more choice regarding their ongoing care and support needs.
  • To strive to reduce hospital readmissions and reduce hospital length of stay for those with a dementia diagnosis.
  • To ensure active social prescribing to other agencies to ensure people with dementia (pre-&post diagnosis) receive all available support services.
  • To share ideas and good practice with other agencies to continually develop the service.
  • To meet, greet and ensure information giving to those diagnosed with a mild cognitive impairment (MCI) and memory loss and their carer.
  • To ensure the provision of innovative interventions and continuous practical, social and emotional support to people with dementia (pre-post diagnosis) and their carer.
  • To develop a personal plan for the person with dementia (pre-& post diagnosis), which looks at what support is required and what the barriers are to maintaining quality of life.
  • To manage an active caseload.
  • To act as a navigator and a listening ear to people with dementia (pre- & post diagnosis) and their carers to ensure their needs are identified.
  • To promote a self-management approach to help through peer to peer support and access to specialised services e.g. financial planning and legal services.
  • To actively provide social interaction solutions – e.g. hobbies, practical information and support, to ensure they have adequate tools to increase wellbeing.
  • Organise and facilitate diagnostic drop in sessions.
  • To identify individuals who would benefit from understanding dementia courses and actively populate course dates.
  • To actively promote the service.
  • To keep accurate records of clients.
  • To ensure adherence to GDPR principles at all times
  • To act as a safeguarding alerter in line with AUKS’s organisational policy and procedure.

To ensure effective progression of support to people with dementia (pre-post diagnosis) and their carers via AUKS Essence transitional pathway (see red pre-diagnosis section below):

Essence Transitional Pathway

Pre- diagnosis

Improvement of referrals to MPS from community and care home settings, ensuring personalised assessments and choice including access to pre-& post diagnostic support & carer support – onward referral to Essence Phase 1 delivery.

Phase One

“Keeping Well” – Support provided by Age UK Sunderland (AUKS) Essence Support Workers with access to Understanding Dementia courses & Carers Emergency Cards

Brokerage Bay

Age UK Sunderland staff to broker the handover to specialist support when condition starts to progress (PWD & Carers) whilst still providing support in preparation for Phase Two (up to one month before transition to specialist support)

Phase Two

Specialist support including referral to Dementia Support Organisations for clients with moderate/severe dementia. Continued and advanced support for carers supporting those with moderate/severe dementia via AUKS Essence Support Workers.

This post is subject to a Disclosure & Barring Service (DBS) Enhanced check.


Person Specification

Essential Criteria

  • Experience of supporting people with dementia and carers (pre-& post diagnosis).
  • Experience of providing support services to people living with dementia and their carers.
  • Knowledge of diagnostic and support services and pathways relevant to those with dementia and their carers (pre-&post diagnosis).
  • Experience of developing and implementing drop in sessions in communities to help encourage dementia referral rates
  • Experience of facilitating information sessions & wellbeing programmes including the reduction of digital exclusion in older people to aid access to services.
  • Ability to manage a busy workload and prioritise appropriately
  • Previous experience of working with vulnerable people.
  • Possess excellent communication skills to deal with highly sensitive and emotional issues on a frequent and unpredictable basis.
  • Commitment to working in the voluntary sector.
  • Be innovative with enthusiasm to take on new challenges.
  • Be a dynamic self-starter.
  • Demonstrate a flair for organising.
  • Ability to respond effectively to unplanned/ emergency situations.
  • A flexible approach to work.
  • Maintain confidentiality at all times.
  • Good standard of Education.
  • Have excellent IT skills, with ability to produce reports, databases and other key IT project management tools.
  • Good understanding of GDPR
  • Sound awareness of safeguarding in adults
  • Possess a full, clean driving licence and have access to a car for work.


This post is subject to DBS Enhanced Disclosure.

To request an application pack you can email or download one directly from our website Alternatively send a large SAE for 93p to Age UK Sunderland, Bradbury Centre, Stockton Rd, Sunderland. SR2 7AQ. Tel: 0191 5141131. CV’s are not accepted for this role. 

Closing date: Friday 4th February 2022 at 9.00 am

Interview Date: Thursday 10th February 2022