Essence Service Support Worker

Age UK Sunderland
£20,457 per annum
Contract Type: 
Contract / Temporary
Full time
Closing date: 
Tuesday, 21 May, 2019 - 09:00
Tyne and Wear

J O B   V A C A N C Y


Essence Service Support Worker

(Job share may be considered)


Fixed Term Contract until 31st March 2020

(with the possibility of an extension)


35 hours per week, £20,457 per annum


The Essence Service provides ongoing support to people with Dementia and their Carers to enable them to have a full and active life in the community.

We seek a self-motivated and enthusiastic individual to provide one-to-one support for people with dementia and their carers.  Excellent verbal and written communication, and IT skills and experience/knowledge of working with dementia are required.  Access to a car for work use is essential.

Job Description


Post:                           Essence Service Support Worker

Responsible to:        Essence Service Manager

Location:                    Essence Centre, Doxford Park


Job Purpose

To provide practical, social and emotional specialised support to individuals who are living with a diagnosis of dementia and their Carers.


Job Description

  • To ensure the provision of innovative interventions and continuous practical, emotional support to those living with a diagnosis of dementia and their Carers.

  • To develop a personal plan for the person with dementia, which looks at what they would like to do and what the barriers are to maintaining their quality of life and independence. Develop a personal plan for their Carer to include the carer’s needs in relation to their caring responsibility and their own personal needs and development.

  • To manage an active caseload.

  • To act as a navigator and a listening ear that many people with dementia and their carers need.

  • To promote a self-management approach which will look to empower people with dementia to help themselves through peer to peer support and access to move specialised service e.g. financial planning and legal services.

  • To actively maintain the ‘Essence’ of the person with dementia – whether that be in the hobbies they enjoy, being able to do everyday activities for as long as possible in their home and community.

  • Encourage and support the person with dementia to move into mainstream services, which can accommodate their needs and interests.

  • Build a peer network that is supportive and offers opportunities for self-help and the sustainability for the person with dementia and their carer.

  • Support the person with dementia’s carer to access support and advice and make known their life choices about their future care.

  • To actively promote the service.

  • To support the recruitment, training, and develop volunteers involved in the delivery of the Essence Service.

  • To keep records of clients and volunteers.


This post is subject to a Disclosure & Barring Service (DBS) Enhanced check.


Person Specification

Post:                           Essence Service Support Worker

Responsible to:          Essence Service Manager

Location:                    Doxford Park


Essential Criteria

  • Experience of supporting people with dementia and carers.

  • Experience of providing services to people living with dementia.

  • Ability to manage a busy workload and prioritise appropriately

  • Previous experience of working with vulnerable people.

  • Possess excellent communication skills to deal with highly sensitive and emotional issues on a frequent and unpredictable basis.

  • Have a good understanding of volunteering and demonstrate evidence of the ability to recruit, train and retain volunteers.

  • Commitment to working in the voluntary sector.

  • Be innovative with enthusiasm to take on new challenges.

  • Be a dynamic self-starter.

  • Demonstrate a flair for organising.

  • Ability to respond effectively to unplanned/ emergency situations.

  • A flexible approach to work.

  • Maintain confidentiality at all times.

  • Good standard of Education.

  • Have excellent IT skills, with ability to produce reports,

  • Possess a full, clean driving licence and have access to a car for work.

This post is subject to DBS Enhanced Disclosure.


To request an application pack you can email or download one directly from our website  Alternatively send a large SAE for 93p to Age UK Sunderland, Bradbury Centre, Stockton Rd, Sunderland.  SR2 7AQ. Tel: 0191 5141131. CV’s are not accepted for this role.


This post is subject to DBS Enhanced Disclosure.


Age UK Sunderland is an Equal opportunities Employer

Registered Charity 1086995


Closing date: 21st May 2019 – 9am prompt

Interview date: 23rd May 2019