Role description: Front of House Manager at The Bank
Chopwell Regeneration Group is looking to appoint a friendly, well-organised and proactive Front of House Manager at The Bank in Chopwell. This is an exciting new role. You will be part of a small, friendly and driven team of 4 people who want to make a positive difference to people’s lives in our village. We will be very happy to consider a job-share arrangement for this role.
The Bank is a new community building in the heart of Chopwell, opening in October 2021. It will provide a welcoming space for our community to get together, take part in activities and learn new skills. It will combine a range of services including a cafe, evolving training programmes, social events, and spaces for local businesses to start up and grow.
More information about The Bank is available at www.chopwell.org/the-bank and on The Bank, Chopwell’s Facebook page.
Who are Chopwell Regeneration CIO?
Chopwell Regeneration CIO is a charity that was formed by residents of Chopwell in 2017. Our charity is dedicated to making Chopwell an even better place to live. Our 8 trustees work with over 130 members and 100+ volunteers from Chopwell to create grassroots projects that first and foremost benefit the people who live here. This includes everything from social events to training programmes, to our biggest project yet - refurbishing the former Lloyds Bank and turning it into a space that will become a well-used, valuable community asset.
If you work at The Bank, you work for Chopwell!
Quite simply, any staff working at The Bank work for the people of Chopwell. It is essential that every staff member we recruit, whatever their role, will be interested and engaged with the people who live here. They will encourage people who live here to get involved and they will be sensitive and responsive to the different needs and interests of the village.
Key information about the Front of House Manager’s role:
Hours per week: 30 hours per week. 22.5 of these hours will be on Thursdays, Fridays and Saturdays between 9am and 5.30pm with an hour for lunch. The remaining 7.5 hours per week will vary depending on activities taking place. These hours could very easily be arranged on a job-share basis.
Although the core role will be spent during the day, some of the hours may need to be spent on evenings. This would be either where you are involved in events and activities taking place at The Bank or where you will attend a meeting with the Trustees or a Chopwell Regeneration Group public meeting.
Holiday: 198 hours holiday per year including bank holidays (equates to 25 days holiday plus 8 bank holidays for FTE)
Pay: £15,600 a year (£19,500 FTE). Pro rata if job share.
Place of work: The Bank, 19-21 Derwent Street, Chopwell, NE17 7HU
Reporting to: the Chairman of the Board of Trustees
Areas of responsibility:
- Café – greeting visitors, ensuring a warm welcome, providing information, responding to queries
- Ensuring the café area is running efficiently and smoothly, with a pleasant friendly atmosphere, helping to enable safe access for all, including visitors with disabilities
- Being vigilant to ensure all visitors’, staff, volunteers’ and trainees’ health and safety are paramount
- Managing front of house trainees, ensuring high standards of courtesy, respect for visitors, willingness to be helpful as well as good working practices in terms of serving at table
- Liaising with the Learning & Programmes Manager to monitor trainees’ performance, encouraging, recognising strengths and identifying weaker areas for improvement
- Liaising with kitchen staff to ensure high standards of service and delivery of food and drink orders
- Managing the café ‘pay as you feel’ service discreetly and respectfully
- Managing the community fridge, giving guidance and help to customers as required
- Leading / facilitating / supporting / initiating a wide range of activities and events with differing age groups
- Working with the Learning and Programmes Manager in the planning and delivery of community-based educational / leisure activities
- Managing the use of the public access internet facility
- Managing exhibitions, displays, sales of crafts / artwork etc as required
- Good communication skills
- Well organised
- Good people management skills
- Adaptable to change and willing to embrace new ideas and processes
- Able to work unsupervised and deliver quality work
- Able to demonstrate initiative and create projects from scratch
- Good prioritisation skills
- Positive, friendly and approachable manner
- A team player as well as a leader
- Patient and willing to provide training to trainee staff.
- Experience of work in hospitality / reception or similar workplaces where interaction with the public is an important element
- Experience of working with young people, particularly in a training capacity
- Experience of managing or supervising staff or volunteers
- A knowledge of Chopwell and/or Gateshead services
How to apply:
Please send an email to email@example.com and include:
- An up-to-date CV
- A brief description of your relevant experience and why you are interested in this role
- Contact details of 2 referees
Successful candidates will be subject to an Enhanced Disclosure and Barring Service (DBS) check.
We welcome applications from Chopwell residents. Any applicant living in an NE17 postcode who meets the essential criteria will be guaranteed an interview.
Deadline for applications: Monday 25th October
Interviews: Monday 1st November will take place at The Bank.
Start Date: Ideally before the end of November 2021, but we will be sensitive to candidates’ notice periods or personal circumstances that might prevent this.
If you have any questions about the role, please email firstname.lastname@example.org. We will try and respond as quickly as we can but please appreciate the Board of Trustees are all volunteers who work sporadic hours for the charity.
We encourage you to read our business plan ahead of an interview. Find it here.