Help to Claim Adviser

Contract Type: 
Fixed term
Full time
Application deadline: 
Tuesday, 27 October, 2020 - 09:00
Salary Scale
Pro Rata
Citizens Advice Northumberland

Job Title:    Help to Claim Adviser


Salary:            £19,623 to £20,869 pro rata depending on experience


Hours:        As part of our commitment to being a flexible employer, applications are welcomed from candidates who are able to offer up to 37 hours a week.


Contract length:     This post is currently funded until 31st March 2021but with the potential for funding beyond this date.


Location:    Ashington or Hexham but with travel to other offices dependent on need.


Closing date:     Tuesday 27th October 9.00am


Interview date:    Monday 2nd November


Citizens Advice Northumberland has 2 opportunities to work within the Help to Claim project, a service which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives. 

We are looking for advisers with a good working knowledge of the benefits system and excellent IT skills, to support clients to make and complete their new Universal Credit claim, via the telephone, webchat and face to face. 

Applying for the job:

To find out more about the role and to request an application pack, contact:

Sarah Hall:   07384510724


or visit