Help to Claim- Universal Support Adviser

Employment
Contract Type: 
Fixed term
Hours: 
Part time
Application deadline: 
Friday, 19 August, 2022 - 16:00
Based: 
Hybrid
Fixed Salary
£22,757
Pro Rata
Employer: 
Citizens Advice County Durham

Citizens Advice County Durham have been awarded further funding to run “Help to Claim: Universal Support” service for a further year up to March 2023. The service offers end-to-end support to help service users make a new Universal Credit claim and be ready for their first payment.

We are actively seeking to recruit an adviser with good IT skills to support clients to make and complete their new Universal Credit claim via telephone, video calling and web chat channels.

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of conversations. As well as being committed to the aims and principles of the Citizens Advice Service.

Duration – Fixed term until March 2023

Location - Citizens Advice County Durham.

Hours – 30 hours per week

If you:

  • Have excellent telephone and communication skills.
  • Have an ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control.
  • Can manage your time effectively with a keen eye for detail and aim to achieve relevant targets
  • Can complete tasks to the highest quality
  • Can monitor and maintain your own standards ensuring work is accurate.

Then we want to hear from you!

Whilst working for us you will be a part of our amazing team, you will have a fantastic opportunity to achieve great things. You will definitely get the best feeling at the end of a day after you have helped many people in need. We’d like you to have the best career opportunities working for us supporting you every step of the way.

Please note we do not accept CV’s, to download an application pack visit: www.citizensadvicecd.org.uk/about/vacancies

Closing date: 19.08.2022

Interviews to be held: w/c 22.08.2022

What we offer: There’s lots! Including: a competitive salary, pension scheme, 25 days holiday (pro rata), excellent training and development opportunities and much more! 

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