Help to Claim- Universal Support Adviser

Contract Type: 
Fixed term
Part time
Application deadline: 
Friday, 19 August, 2022 - 16:00
Fixed Salary
Pro Rata
Citizens Advice County Durham

Citizens Advice County Durham have been awarded further funding to run “Help to Claim: Universal Support” service for a further year up to March 2023. The service offers end-to-end support to help service users make a new Universal Credit claim and be ready for their first payment.

We are actively seeking to recruit an adviser with good IT skills to support clients to make and complete their new Universal Credit claim via telephone, video calling and web chat channels.

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of conversations. As well as being committed to the aims and principles of the Citizens Advice Service.

Duration – Fixed term until March 2023

Location - Citizens Advice County Durham.

Hours – 30 hours per week

If you:

  • Have excellent telephone and communication skills.
  • Have an ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control.
  • Can manage your time effectively with a keen eye for detail and aim to achieve relevant targets
  • Can complete tasks to the highest quality
  • Can monitor and maintain your own standards ensuring work is accurate.

Then we want to hear from you!

Whilst working for us you will be a part of our amazing team, you will have a fantastic opportunity to achieve great things. You will definitely get the best feeling at the end of a day after you have helped many people in need. We’d like you to have the best career opportunities working for us supporting you every step of the way.

Please note we do not accept CV’s, to download an application pack visit:

Closing date: 19.08.2022

Interviews to be held: w/c 22.08.2022

What we offer: There’s lots! Including: a competitive salary, pension scheme, 25 days holiday (pro rata), excellent training and development opportunities and much more! 

At Citizens Advice County Durham we collect diversity monitoring information to better improve our services and support our research in a way that you can’t be identified. By providing these details we can monitor the diversity of applicants. Please click here to complete our diversity monitoring form.

When you apply, we collect your personal information through your application form, interview or references so we can process your application. Please click here to read our full privacy policy and to better understand why we ask for certain information, how we use it and how we store it.