Byker Bridge House was set up in 1995 to provide a centrallylocated service that can offer emergency bed spaces to adults
facing homelessness across the city. The building has since been redeveloped to provide 31 short-term beds, staffed 24-hours a
day by a team of specialist housing and support workers.
People who come to Byker Bridge House tend to be at crisis point and are referred to us from services such as prison, probation or
hospital via Newcastle City Council’s Housing Advice Centre. Residents are often experiencing complex issues relating to drug
and alcohol abuse, mental health issues and anti-social behaviour. Byker Bridge House exists to provide people with
safety and security with a roof over their heads and access to food and drink, warmth and rest.
As a Hostel Worker, you’ll play a really important role in supporting residents to move towards independence. Helping to
develop vital life skills such as keeping their rooms and the building safe and clean as well as supporting residents to keep up
with their payments and manage their finances.
Some experience of working with vulnerable people may be useful, but what's really important is having true empathy, great
communication skills and the ability to listen and respond in a way that works for the individual you're supporting. It's a challenging
role, but an incredibly rewarding one.