Individual Giving Coordinator

Employment
Contract Type: 
Permanent
Hours: 
Full time
Application deadline: 
Friday, 21 February, 2020 - 23:30
Based: 
Durham
Salary Scale
£23000
Per Annum
Employer: 
The Auckland Project

ROLE:

Individual Giving Co-ordinator

TERM:

Full-time Permanent

REPORTS TO:

Head of Development

 

 

 

 

 

Job Purpose

We are looking for motivated and diligent individual to be responsible for the delivery of The Auckland Projects’ individual giving programme, maximising supporter engagement and income from new and existing audiences. The ideal candidate will have excellent relationship and communication skills, be warm, approachable, and able to manage diverse workloads and priorities.

Key responsibilities

  • Manage The Auckland Project’s membership programme, the Friends’ of the Auckland Project
  • Develop additional engagement journeys which complement and build on the Friends’ programme 
  • Execute individual campaigns and projects effectively, working in partnership with other teams and ensuring that best practice and regulatory guidelines are followed
  • To contribute to the fundraising strategy, including the growth and development of legacy, and community giving streams
  • Develop effective working relationships across all levels in the organisation including volunteers and beneficiaries, to build networks and maximise opportunities for income development
  • Create inspiring storytelling about the impact of The Auckland Project to build long-term relationships with donors
  • To support the Head of Development, the Leadership Team and Board of Trustees to progress fundraising opportunities with high-net worth individuals and organisations.
  • With the Head of Development, to produce high quality written proposals and make verbal presentations, face to face asks tailored specifically to meet donor’s personal interests
  • To maintain supporter records on The Auckland Project’s CRM system
  • To contribute to the setting of KPIs and the delivery of individual giving fundraising targets

Person Specification

Essential

 

Desirable

 

Skills/Knowledge

 

An understanding and commitment to The Auckland Project and its core purpose/mission

 

Excellent attention to detail

 

Excellent verbal and written communication skills

 

In-depth understanding of data systems and management

 

 

 

 

 

 

Good analytical and numeracy skills

 

Ability to innovate

 

Ability to adapt and problem-solve in a fast-paced environment

 

 

Qualifications/Training

 

 

 

 

 

 

    A recognised Direct Marketing   qualification

 

Experience

 

Experience of designing and delivering donor engagement journeys that are optimised for income generation across different channels

 

Experience of developing a wide Individual Giving programme including acquisition, retention and legacy

 

Demonstrate understanding of using data and databases

 

Experience of managing external suppliers and agencies

 

Experience of analysing and interpreting results/trends to inform strategy

 

In-depth knowledge of fundraising regulations and best practice

 

Excellent organisational, communication and budget management skills

 

Demonstrable experience in the implementation of Friends/Patrons Schemes including events

 

Knowledgeable about the charity sector

 

Proven track record of building effective relationships with donors

 

Experience of working with CRM systems

 

Experience of working in multi-site and/or developing organisation

 

Understanding of working in community development

 

Experience of working within a complex work environment

 

     Experience of working in a customer care role