Meaningful Connections Co-ordinator

Age UK Sunderland


£20,928 pro rata per annum

Contract Type

Contract / Temporary


Part time

Closing date

Wednesday, 30 January, 2019 - 12:00


Tyne and Wear

J O B   V A C A N C Y

  Meaningful Connections Co-ordinator

Fixed Term Contract until February 2020

(With the possibility of an extension)

28 hours per week, £20,928 pro rata per annum


Age UK Sunderland promotes the well-being of all older people (aged 50+) throughout the City of Sunderland. We are an inclusive organisation that values diversity, and we are committed to promoting equal opportunities in all areas and activities. As a leading charitable organisation supporting older people across the city of Sunderland we want to enhance provision to be accessible and representative to all different older groups and communities across the city.

This post will deliver innovative and targeted support to achieve our ambition. The Meaningful Connections Programme will focus primarily on the older LGBT+ community together with the social inclusion of marginalised groups including older men.


Age UK Sunderland (AUKS)

Job Description


Post:                          Meaningful Connections Co-ordinator

Contract Type:       12 months fixed term contract (with a possibility of an extension)

Hours:                       28 hours pro rata

Salary/benefits:      £20,928 pro rata per annum; access to pension scheme

Location:                  Bradbury Centre, Stockton Road

Responsible to:      ActivAge Manager

Accountable to:      The Director, AUKS


Key working Relationships

  • Statutory and Community based providers
  • Sunderland Pride Group
  • The older LGBT+ community in Sunderland
  • Marginalised groups
  • The NELSA Museum
  • Older men
  • Other clinical and non-traditional provider groups as required
  • Increase social connections, form meaningful relationships and reduce loneliness by  encouraging people to socially participate through tailored one to one support and by creating safe and inclusive space for older people (LGBT+, men, marginalised groups.) to connect with peers, and develop self-sustaining social support groups 
  • Encourage access to mainstream community services and activities to ensure the effective integration and inclusion of marginalised groups into wider networks.
  • Connect marginalised groups with their local community
  • Working in collaboration with Sunderland Pride empower the older LGBT+ community to contribute to the design and development of Sunderland annual Pride event ensuring it is inclusive to and representative of the older LGBT+ population
  • Enable access to social support for marginalised groups via a range of communication routes (one-to-one, group, telephone)
  • Support older LGBT+, older men and other identified marginalised groups through a range of volunteering opportunities; improving access to older people’s services/networks
  • To deliver a discrete service for marginalised groups in acquiring advice and information to overcome the difficulties they are experiencing.
  • Ensuring access and utilisation of community assets and support services to meet the needs of marginalised groups through better understanding what improving confidence to access support and supporting wider organisations to better meet need.

Key Responsibilities

The post holder will be an excellent communicator and develop a wide knowledge of the services offered by non-traditional providers in the Sunderland area. The post holder will require strong organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.

Key skills

  • Ability to relate to older people from a wide range of backgrounds and to engage with target groups
  • In-depth understanding of related policies and the needs of marginalised groups
  • Excellent written and oral communication skills including report writing
  • Commitment and enthusiasm
  • Good coordination, motivational and organisational skills
  • Capable of working both on own initiative and as part of a team
  • Sincerity, patience, tact and the ability to earn the trust of others
  • Excellent listening skills and confidence in talking to people both in groups and on a one-to-one basis
  • Promote the independence & empowerment of older people from marginalised groups
  • Delivering case work to support older people to reach specific goals in accordance with KPIs
  • Monitoring and Evaluation
  • Build strong relationships with partners and providers

Information and Data Coordination

  • To be proficient in using Microsoft office packages and other identified IT systems and support other team members in their use
  • To record relevant client documentation on identified IT systems as required.
  • Maintain Excel, Charity Log and other databases to input clients’ engagement
  • Support completion of client referrals, record electronically and feedback to wider AUKS team
  • Extract caseload information from the client database as required, and undertake analysis of caseload information for audit and performance management purposes, including running reports and converting data into charts and tables for sharing with the team
  • Input data onto the client information management systems to update client details, and periodically use reports to ensure client details are correct
  • Be responsible for updating the electronic service directory on a regular basis, sourcing referral criteria and ensuring these are accessible to all relevant parties
  • Ensuring GDPR compliance at all times


    Client Support

  • Ensure older people’s requirements are managed smoothly with no fragmentation in service delivery.
  • Communicate effectively with older people and their families/carers, other staff both internal and external and members of the public. 


  • The post holder must at all times carry out duties and responsibilities with due regard to the organisations’ equal opportunity policies and procedures.
  • The post holder must at all times respect client confidentiality and, in particular, the confidentiality of electronically stored personal data in line with the requirements of the GDPR and data protection.
  • The post holder will be expected to take responsibility for self-development on a continuous basis, undertaking on-the-job training as required.
  • The post holder must be aware of individual responsibilities under the Health and Safety at Work Act, and identify and report as necessary any untoward accident incident or potentially hazardous environment.
  • The post holder will ensure they accurately represent AUKS and ensure the values of AUKS are upheld at all times in carrying out their work. The post holder must work in general accordance with the organisation’s policies and guidelines at all times.
  • This post is subject to a Disclosure & Barring Service (DBS) Enhanced check.


Age UK Sunderland

Person Specification


Post:                          Meaningful Connections Co-ordinator

Location:                  Various Community settings across Sunderland, with a HQ at Bradbury Centre, Stockton Road

Responsible to:      ActivAge Manager


Essential Criteria

NVQ Level 3 in health, social care or equivalent

At least 2 years’ experience in health/social care or information & advice or work in direct contact with people, families & carers (paid or voluntary capacity)

Extensive experience of working with marginalised groups including the LGBT+ community and older men.

Intermediate IT competence in Microsoft packages and admin skills

Proven record of written and verbal communication skills

Able to deal sensitively with clients

Able to work as part of a team

Able to prioritise and manage own workload

Analytical skills and be able to interpret information and data and present it in a clear concise manner

Good people skills with a friendly approachable style and ability to generate trust and form positive relationships

A good listener

Flexible & responsive to changing needs of clients

Ability to communicate and extract information sensitively & tactfully

Creative approach to problem solving

Tactful and diplomatic, able to build a rapport with people from a wide range of backgrounds

Experience in use of databases

Experience of working in a voluntary, NHS or social care setting delivering services to vulnerable people

Experience of risk assessment & risk management

Understanding of client confidentiality

Understanding of health and social care processes

Understanding of the complexity of older people’s lives & the barriers they face

Understanding of safeguarding responsibilities

Knowledge of the range of voluntary, statutory and private sector orgs/services working with older people and marginalised groups

Knowledge of GDPR and data protection

Willingness to undergo further training or development

To abide by and implement all policies and procedures of Age UK Sunderland, including being aware of and responsible corporately and as an individual for Health and Safety policy.

Possess a full clean driving licence and have access to a car for work or be able to travel


Experience in motivational interviewing

Experience of person centred planning


This post is subject to DBS Enhanced Disclosures

To request an application pack you can email or download one directly from our website  Alternatively send a large SAE for 93p to Age UK Sunderland, Bradbury Centre, Stockton Rd, Sunderland.  SR2 7AQ. Tel: 0191 5141131. CV’s are not accepted for this role.

Closing Date: Wednesday 23rd January 2019 at 12 noon prompt

Interview Date: Wednesday 30th January 2019