Programme Manager (Reducing Parental Conflict)

Contract Type: 
Fixed term
Full time
Application deadline: 
Friday, 21 June, 2019 - 09:00
Fixed Salary
Per Annum
Programme Manager (Reducing Parental Conflict)




Flexible, but need for day to day presence in the north-east (offices in Darlington and Newcastle)

Reporting to

Director of Services, RPCP Project Board

Staff reporting

Senior Administrator


Up to £40,000 p.a. dependent on experience

Overall purpose


Relate is a prime contractor for delivery of one of 4 contract package areas of the DWP Reducing Parental Conflict Programme.  Mobilisation and delivery runs over 27 months, and commenced in February 2019.  The overall value of the package area is £3.5 million, delivering interventions to nearly 3,000 people. 

The contract package area covers 10 local authority areas in the North East of England, with two subcontractors in the supply chain.

This is a key project for Relate in terms of the opportunity to develop new products with new client groups, the income potential and managing our approach to projects of this scale.

A number of the interventions have never been tested in this country, or with this client group, so the programme is a part of a DWP led evaluation programme.

Further information on the programme can be found here:


Key Activities


  1. Establish a project management approach to this contract, including the development of the project plan and the creation of a local project management board

  2. Develop a set of project systems, including reporting, performance management, staff management, quality and audit, payment and invoicing

  3. Working with the Delivery Manager, develop close working relationships with key stakeholders across the Contract Package Area (CPA)

  4. Proactively support Relate’s approach as a partnership rather than a simple prime/sub-contractor basis

  5. Support the Delivery Manager and delivery team in terms ofstaff recruitment and training

  6. Manage the interface of this project with the wider Relate organisation to include but not limited to:

  7. Links to Relate’s QA and clinical practice approach

  8. Explore how the implemented products can be applied within the wider organisation

  9. Ensure learning in working with this client group is captured and shared internally

  10. Links to existing Relate services in the North East of England

  11. Closely and proactively manage all project timelines; performance targets and service standards; other contract requirements - identifying and implementing remedial actions within the agreed scheme of control

  12. Closely manage the programme budget to drive financial performance

  13. Key point of contact and relationship management between the DWP and Relate

  14. Ensure the programme is closed in lines with agreed integration of services back into the main business

  15. Any other duties which may be regarded as reasonable within the nature of the duties and responsibilities of the post as defined, subject to the proviso that any change of a permanent nature shall be incorporated into the job description in specific terms with the Managers agreement.

Key relationships and contacts


  • Relate North East Operations Manager

  • Intervention owners

  • RPC Programme Board (to be established)

  • Relate Response Team

  • RPCP Partners

  • Local Authority Gateway Team

  • Local Authority Single Point of Contacts (SPOCs)

  • Head of Service, Quality & Clinical Practice

  • Relate finance team

  • Director of Services




  • Responsible for the RPCP contract performance

  • Contract to July 2021 initially

  • Budgetary controltotalling £3.5 million


General duties

(Common to all Relate roles)

  • Health and safety

  • Equality and diversity

  • To observe the Policies and Procedures of Relate

  • Acting as a Relate ambassador

Key skills and competencies

(All considered essential unless stated otherwise)

  1. Ability to be “on site” and within the area as required

  2. Experience of managing central government contracts (Essential) and DWP contracts in particular (Desirable)

  3. Commercially astute – ensuring maximum value for money on spend decisions

  4. Significant experience of project and programme management of a similar budget size.

  5. Significant experience of line management.

  6. Experience of working with local authority children and family services (Desirable)

  7. Experienced in Payment by Results contracts

  8. An understanding of implementing models of intervention which are both new to the delivery organisation and the beneficiary communities

  9. Strong finance and budget management skills as they apply in a project management setting

  10. Demonstrable understanding of risk assessment and risk management within a project setting

  11. Understanding of the importance of relationships and parental conflict (Desirable)

  12. Relationship and stakeholder management skills at all levels

  13. An understanding and empathy with front line staff working in challenging environments.

  14. Project management qualification (Desirable)

  15. Experience of project management in a not-for-profit environment

  16. Good IT skills

  17. Good demonstrable skills in: communicating, reporting and presentation

Application via CV and cover note of no more than 2 sides of A4 to

Closing date: 9.00am 21st June 2019.  Interviews in Newcastle on Friday 28th June.

For any further information or an informal discussion about the role, please contact