Quality and Compliance Manager

Contract Type: 
Full time
Application deadline: 
Monday, 2 September, 2019 - 17:30
Salary Scale
Per Annum
Citizens Advice Gateshead

Excited by the prospect of leading our drive for performance excellence?

Have a working knowledge of ISO 9001 and ISO 27001?

Looking for a role that will make a real difference to society?

If you can answer yes to all of the above, this position could be your pathway to achieving your career goals.

Citizens Advice Gateshead is an independent charity and an affiliated member of the national Citizens Advice network. Our vision is for a fair society for all, with lives well lived.  Our mission is to mobilise knowledge so the system works, it works for everyone, and it powers the changes we need to be an equal and inclusive society. To achieve this, we deliver services locally to almost 13,000 people a year, and support over 400,000 people nationally through digital advice and information services, including the discrimination advice service.

The role

The Quality and Compliance Manager will lead our drive for performance excellence, ensuring that our policies, processes and practices are fit for purpose, and meet (and exceed) the requirements and expectations of our internal and external stakeholders.  The post holder will be responsible for enabling both quality management and compliance relating to our statutory and contractual obligations, our strategic priorities and our operational effectiveness, playing a key role in maintaining a high level of satisfaction, both directly and through effective liaison people throughout the organisation. This is a new role which reflects our commitment to building on the excellent quality performance we have achieved to date.

Skills and experience

The successful candidate will have a working knowledge of all aspects of ISO 9001 and ISO 27001 standards, including designing, implementing and monitoring policies and processes which have led to highly effective working practices. They will have embedded the concept of quality and performance excellence into organisational practice and culture, and be able to collate, analyse and present written information in the form of reports and presentations suitable for stakeholders with diverse needs and depth of understanding. Experience of monitoring and managing quality in pursuit of excellence, and managing relationships with relevant regulatory bodies will also be required, and critically a proven ability to influence, inspire and motivate people in the pursuit of a culture of continuous improvement and performance excellence. 

What you can expect

The Quality and Compliance Manager will join a charity with strong social values and a clear vision that is innovative and forward thinking. As well as your primary function you will also be involved in a range of organisational development and fundraising initiatives so we can achieve our goal of being an enduring, dynamic charity that never stands still until we have a fair society for all, with lives well lived.

How to apply      Email to request an application pack recruitment@citizensadvicegateshead.org.uk  

Hours of Work   37 hours per week Monday to Friday with occasional out of hours working

Holidays             Pro rata 22 (rising to 25 after 2 years service) plus Bank Holidays per annum

Salary                 £25,915 - £28,749 per annum

Closing date      Monday 2nd September          Interviews will be held      Week Beginning 9th September