Retail Operations Manager

Contract Type: 
Full time
Application deadline: 
Wednesday, 27 October, 2021 - 06:30
Fixed Salary
Per Annum
Age UK County Durham

NJC S02, £30,451 plus 5% pension contribution to the Organisation’s Pension Scheme.  Full time (37.5 hours per week).  


Age UK County Durham is an innovative and visionary organisation supporting our older people across County Durham. With a reputation for efficient and professional delivery of services, we are looking for a Retail Operations Manager who is eager to bring innovation, flair and quality customer service to our outlets. We are looking for someone who would like to work for an organisation that values its staff, development and innovation, collaboration and communication. 

Our Retail Operations Manager will be the most senior member of our team and will work closely with our shop managers in focusing on leading our people, products and culture, whilst driving sales and creating long term relationships with our customers. The post holder will be accountable for achieving maximum sales across the outlets ensuring that direct costs are kept to a minimum. Using best charity retail practice, creative flair, and an ability to lead by example, you will enable the retail team to create and maintain inviting shopping experiences that encourages sales and promotes excellent customer service. Recruiting, training and management of staff and volunteers is an integral part of the role and essential to the success of the retail offer. If you have a flair for retail and a real passion to work for a charity that really does make a difference to people, day in, day out, we want to hear from you.

If you want to work in an environment that makes a real difference to older people’s lives, then this could be the job for you. The post will be based at our Superstore at Mandale Business Park, Durham but you may also be required to travel to other sites. The post will be subject to a DBS check. For an application pack (CVs will not be accepted) please contact us via email: or write to Robyn Holmes, Age UK County Durham, 1st Floor Houghton House, Belmont Business Park, Durham, DH1 1TW quoting the reference number 21.12

As an IIP and Equal Opportunities employer we are committed to developing our employees and welcome applications from all sections of the community. Registered charity No 1122008