RPCP Family Support Worker

Contract Type: 
Fixed term
Application deadline: 
Monday, 17 June, 2019 - 17:00
Fixed Salary
Pro Rata
Family Support Worker (RPCP)




North East CPA; predominantly Northumberland, Newcastle, Gateshead, South Tyneside, County Durham and Sunderland.

Reporting to

Delivery Manager

Staff reporting



£26,000 pro rata (17-35 hours per week flexible)

Overall purpose

  1. To support families in reducing the conflict and arguments between them and help resolve conflict in a more constructive way

  2. To provide wrap around care to the and provide an effective link to the Local Authority referral team

  3. To improve communications between parents, both separated and intact couples, regarding parenting, problem solving and arrangements for children

  4. To deliver as part of a multi-agency team on the Department of Work and Pensions Reducing Parental Conflict Programme.

Key Activities


  1. Working with individual parents and couples accessing the RPCP, either in their home or elsewhere, to meet the needs of their family.

  2. To be one of the first points of contact for parents seeking help from RPCP and provide information about RPCP and the interventions.

  3. To provide reassurance to parents whilst completing assessments and foster their engagement with RPCP; build effective and constructive relationships with parents and ensure the effective use of marketing literature.

  4. To interpret assessments and make recommendations regarding interventions.

  5. To manage own case load of parents accessing the RPCP, including accurate record keeping and reporting. Ensure robust case and session recording, report writing, completion of all necessary paperwork and providing all required statistics for management information.

  6. To provide assistance to parents using both group and individual family interventions, via the Family Check Up and Parenting When Separated, for which full training will be provided.

  7. Wrap around support to service users when not delivering interventions.

  8. Provide qualitative feedback from parents about the RPCP.

  9. Ensure the effective use of marketing literature.

  10. Adherence to RPCP procedures and ensuring paperwork and recording are completed to the highest standard.

  11. Identify and respond to safeguarding and domestic abuse concerns.

  12. To participate in meetings as required.

  13. To proactively evaluate systems of work and suggest improvements that could be made.

  14. To work cooperatively with other professionals in children’s services, health agencies and other community based services and signpost families to additional support.

  15. Work within the parameters of the interventions offered under the RPCP and agreed with the family.

  16. Monitor and respond to client feedback and complaints and ensure adherence to the Complaints, Concerns and Compliments policy.

  17. Provide anonymised case studies and other good news stories.

  18. Protect, respect and promote the rights and responsibilities of individuals and families.

  19. Operate with ethical and professional boundaries.

Any other duties which may be regarded as reasonable within the nature of the duties and responsibilities of the post as defined, subject to the proviso that any change of a permanent nature shall be incorporated into the job description in specific terms with the Managers agreement.

Key relationships and contacts

  • Local Authority Gateway Team

  • Other Family Support Workers and Mentalization Practitioners

  • Relate Clinical Team

  • Relate Supervisors

  • RPCP Delivery Manager

  • RPCP Administration Team


  • Fixed term contract to July 2021

General duties

(Common to all Relate roles)

  • Health and safety

  • Equality and diversity

  • To observe the Policies and Procedures of Relate

  • Acting as a Relate ambassador

Key skills and competencies

(All considered essential unless stated otherwise)


  • Demonstrable experience of running group based interventions

  • Demonstrable excellent, engaging and dynamic presentation skills.

  • Specific experience of working directly with children, young people and families.

  • Experience working with workless families (Desirable)

  • Friendly and approachable, balanced and fair, ability to remain calm under pressure

  • Hold high standards and integrity

  • Flexible thinking and adaptable to problems

  • Recognised qualification for working with families (Desirable)

  • Experience of working in the home environment (Desirable)

  • Experience of working in the family support environment

  • Excellent communication skills including active listening and displaying empathy.

  • Ability to work with individuals who are in distress or facing stressful situations.

  • Effective case recording

  • Adherence to quality standards and programme procedures

  • Ability to learn new model, techniques and interventions then apply those to practice

  • Good IT skills

  • Knowledge of issues that impact on family relationships

  • Knowledge of safeguarding in relation to children, vulnerable adults and domestic abuse

  • Knowledge of child development and attachment (Desirable)

  • Willing to work evenings and weekends to meet the needs of the families.

  • Willingness to travel across the CPA region as required.

  • Own car required, ability to drive with business class insurance

Closing date of Monday 17th June or applications may close earlier if a high volume are received.

Applicants should send a CV and covering letter to: recruitment@relate.org.uk

For more information contact either Kate Williams Delivery Manager kate.williams@relate.org.uk  or Caroline Hughes Caroline.Hughes@relate.org.uk