Senior Community Connector

Contract Type: 
Full time
Application deadline: 
Monday, 8 August, 2022 - 12:00
Fixed Salary
Per Annum
Your Voice Counts

About the role

As Senior Community Connector, you will manage a team of Community Connectors across Gateshead and South Tyneside providing ongoing support and supervision.  You and your team will support people with learning disabilities and autistic people to identify and work towards outcomes they want to achieve, and to identify and address barriers to participation.

You will build links with people and services in the local communities we work into in order to identify and develop opportunities and activities for the people we support.  You will work closely with Health, Social Care and Voluntary Sector services to ensure that people have access to the support they need and create opportunities to ensure the voice of people we support is both heard and acted on.

Main Responsibilities

  • Manage and motivate a team of Community Connectors across Gateshead and South Tyneside providing supervision, support and training to ensure YVC deliver a consistent and high-quality service.
  • Provide mentoring support to Peer Workers and Volunteers.
  • You and your team will:
    • Get to know people who access our service, support people to identify what matters most to them, and to identify the changes they want to make in their own lives.
    • Help people identify and understand their own health, wellbeing and social needs, and identify and address their barriers to participation.
    • Help people to make a plan for how they will make the changes they want to make. Support them to work towards the goals they have identified.
    • Help people access the support they need and are entitled to.
    • Build links with people, services and businesses in the local communities that we work into.
    • Raise awareness of the needs of the people we support; support local services and business to make reasonable adjustments in order to be more accessible and inclusive.
  • Oversee and create opportunities to amplify and share the voice and experiences of people with learning disabilities and autistic people.
  • Maintain an active caseload. Manage risk proactively. Keep accurate records using our Charity Log database. Maintain confidentiality for our clients.
  • Assist in the monitoring and evaluation of the service, including the collection of case studies, data and by contributing to feedback and evaluation sessions with the aim of improving the service.
  • Assist in the promotion of the service and when necessary, work outside normal office hours. Be prepared to travel within Tyne & Wear.
  • Be an active participant in the wider YVC team and seek to work with all YVC colleagues to deliver our strategy, maintain quality and embed the values of the organisation.



The person will have


  • Experience of working with people with learning disabilities and autistic people, or other marginalised and vulnerable groups.
  • Experience of mentoring or supporting staff or volunteers including people with lived experience of learning disabilities and/or autism.
  • Curiosity and an ability to look beyond how the person presents in order to build a deeper understanding of what matters most to them.
  • Creativity, with an ability to solve problems and take people with them in solutions.
  • A high level of emotional intelligence, the ability to empathise, and a genuine desire to help others.
  • The ability to communicate effectively with a range of stakeholders, including those with a learning disability, autistic people, family carers and professionals.
  • Experience of considering and managing risk, and of conducting risk assessments, with good knowledge of safeguarding procedures.
  • An understanding of the issues affecting disabled, vulnerable and socially isolated people – particularly those with learning disabilities and autistic people.
  • Experience of making information easy to understand.
  • Experience of working with health and social care professionals.
  • Knowledge of the health and social care sector, and of the communities and localities where our services are delivered.
  • Good organisational skills, with an ability to prioritise work, and deliver agreed objectives quickly and efficiently.
  • The ability to work alone using their own initiative, as well as working as part of a team.
  • IT literacy, be confident using Microsoft Office, client databases and interactive platforms like Zoom and Microsoft Teams.
  • An understanding of the need for GDPR and client confidentiality.

The person may have