Service Manager - Family Outreach and Volunteer Service

Contract Type: 
Full time
Application deadline: 
Monday, 27 July, 2020 - 12:00
Salary Scale
Per Annum
Family Action

Service Manager, Family Outreach and Volunteer Service - Integrated within the Growing Healthy Stockton-on-Tees 0-19 Healthy Child Programme (HCP), Stockton-On-Tees
37 hours per week

Grade 4 (lower): £34,373 - £38,535 per annum

Family Action is a charity committed to building stronger families by delivering innovative and effective services and support that reaches out to many of the UK’s most vulnerable children, young people and their families. We seek to empower people and communities to address their issues and challenges through practical, financial and emotional help.


Family Action delivers family support as part of the Stockton on Tees 0-19 service, in partnership with Harrogate and District Foundation Trust. We are looking for a passionate and resilient individual, with direct practice experience, to manage Family Action’s Family Outreach and Volunteering Service. You will lead a team to ensure that children are able to get the right support at the right time in line with public health priorities across the 0-19 age range and have a clear commitment to working in a one team approach.

You will have experience in managing and leading a team of staff and volunteers; have proven knowledge of evidenced based outcome work with families alongside robust safeguarding and risk management experience. You will need enthusiasm and commitment to work in a dynamic that requires investment in multi-agency relationships.

The post will involve working across the locality of Stockton-On-Tees. You must have access to a vehicle for business purposes and be able to travel frequently, with the expectation you will work collaboratively with Family Action & key delivery partners across the North Region of the country.

Our Values: A people focus, Mutual Respect, Excellence in all we do and a Can Do attitude.

If you can relate to these and have the necessary skills and attitude, we can offer you:

  • A competitive salary, leave entitlement and pension scheme
  • Career development opportunities
  • A full induction and on-going quality training
  • The opportunity to become part of FA initiatives
  • Flexible working hours
  • Managed workloads with regular supportive and reflective supervision

Appointments are subject to Family Action receiving an enhanced disclosure from the Criminal Records Bureau which we consider acceptable.

For an application pack and further information, including the benefits we offer, please visit

Please email completed applications to:

Closing date: 27th July 2020, 12 noon 

Interview date: 3rd – 4th August 2020

Family Action offers good working conditions, a comprehensive training programme and a Group Personal Pension Scheme (GPPS). We welcome applications from all sections of the community.