Social Welfare Adviser

Contract Type: 
Full time
Application deadline: 
Saturday, 22 January, 2022 - 13:30
Fixed Salary
Per Annum
Citizens Advice Gateshead

Are you motivated to make a difference at work?

In our recent people survey, 97% of our workforce said they were! Citizens Advice Gateshead is an award-winning, independent charity that has an annual turnover approaching £4m, over 180 Staff and a growing community of volunteers.

Demand for our services is continuing to increase and as a growing and progressive organisation we’re always looking out for new talent to help us to work towards our vision of a fair society for all, with lives well lived.

Having recently been recognised as a Great Place To Work there has never been a more exciting time to join our charity!

Opportunity to join our Community Advice team

Our team of Social Welfare Advisers work alongside our generalist advice team and caseworkers providing quality impartial advice, information and guidance over the phone and face-to-face supporting our clients with a full range of social welfare issues including welfare benefits, employment, money advice, community care, energy, discrimination and housing.

If you enjoy problem solving and have proven experience of providing social welfare advice, information and guidance on the phone or face-to-face, you can use sensitive listening and questioning skills to get to the root of an issue and empower clients, we would be love to talk to you about this opportunity.

Contact our recruitment team for an application pack.

Although circumstances may change as we continue to review our position, most of the workforce are currently working remotely from home, with the additional option to work from our office in Gateshead.

*Please note this is a rolling recruitment campaign and therefore will be carrying out interviews on a regular basis so early application is advised*

Full time & Part-time hours: 20-37 per week