Support Worker

Contract Type: 
Part time
Application deadline: 
Thursday, 28 October, 2021 - 14:00
Fixed Salary
Pro Rata
West End Refugee Service

Support Worker

Reports to

Support Work Manager

Working hours

20 hours per week


£22,386 pro rata


Shared supervision of triage volunteers & volunteer support workers

Contract type


Deadline for applications

Thursday 28th October 2pm


Thursday 11th November

Please note that if you are successful at gaining an invitation to interview you will be informed of this via email on Monday 8th November

About WERS

West End Refugee Service is a registered charity supporting asylum seekers and refugees in the North East of England. Our range of integrated services aim to tackle disadvantage, poverty, discrimination and isolation experienced by those we support. Our services include advocacy and advice via drop-ins and outreach work, a hardship fund for destitute asylum seekers, practical support for those experiencing poverty, a befriending project, a supported volunteer project for clients and an awareness raising programme. WERS aims to empower men and women, whose futures have been irrevocably changed by past events in their home country, to regain control of their lives and fulfil their potential.

Please find below the job description and person specification. To apply please visit the Jobs Page our website where you will find the application form. Please complete the form and send to or post to: Melissa Younger, Finance & Operations Manager, West End Refugee Service, St Philip’s Vicarage, St Philip’s Close, Arthur’s Hill, Newcastle upon Tyne, NE4 5JE to arrive by 2pm on Thursday 28th October 2021.

An information session will be held at WERS on Wednesday 13th October between 1pm and 2pm, which will be an opportunity to have a look round the premises, meet members of the team and ask any questions you may have about the Support Worker role. If you would like to attend the information session please email our Support Work Manager, Jessie Luvai, at to book a place.

The Support Worker Post:

We are looking for someone with a positive and proactive approach who really enjoys working in a team and is committed to bringing about positive change in the lives of people seeking sanctuary in the North East. We work with people who experience a broad range of challenges and hardship; we are looking for someone who is committed to upholding the rights of people seeking sanctuary, and to supporting and facilitating opportunities for people to rebuild their lives here. We particularly welcome applications from black and minority ethnic candidates, individuals with lived experience of seeking asylum, and people with language skills relevant to the community that we work with.

As a member of the WERS team you will:

  • Contribute to creating a friendly, welcoming and supportive environment at WERS for all users of its services
  • Work as an effective member of the wider WERS team, supporting projects and other members of the team
  • Uphold the mission, vision and values of WERS.

Main responsibilities

You will:

  • Deliver practical casework, support, advice and information to asylum seekers and refugees on a range of issues including health, housing, education, legal support, social and volunteering opportunities during face-to-face drop-in sessions, scheduled appointments and remotely via phone consultations.
  • Contribute to the smooth running of the drop-in services at WERS.
  • Assess individuals’ support needs and offer appropriate advice, support and information, signposting and referrals to external services.
  • Maintain the highest standard of service delivery to people, with a focus on empowerment and individuals’ rights and needs being met.
  • Help asylum seekers and refugees understand the support that is available to them and the rights they have in the UK.
  • Maintain positive working relationships with voluntary, statutory organisations and networks in the area in order to signpost and refer clients into services.
  • Contribute to the delivery of hardship fund monthly payments and wraparound support for destitute clients.
  • Respond appropriately to enquiries from external agencies referring in clients and providing information on services available.
  • Coordinate referrals for food parcels, clothing and other material support.
  • Maintain accurate records, creating and updating client files, monitoring information and all associated client and project records, in accordance with data protection and client confidentiality policies.
  • Liaise with volunteer and staff as necessary to coordinate appropriate support for individuals.
  • Attend outreach sessions at other venues as required.
  • Work with staff to gather and collate evaluation material as required.
  • Work within the policies and procedures of WERS and apply consistent principles of diversity and equal opportunities throughout the work of the charity.
  • Attend training as appropriate.
  • Undertake any other duties as may reasonably be required.

The role will involve a mixture of office and home-based working and our working days are Monday to Thursday. Full induction and introductory training in WERS’ case work model will be offered to the successful candidate. Staff have access to one-to-one reflective practice and group peer support sessions.

Person Specification


We are looking for individuals who can evidence and provide examples of the following skills and areas of experience:      

  • Experience providing one-to-one support in a casework environment with vulnerable or disadvantaged communities.
  • Strong organisational, administrative and time-management skills.
  • Good written and verbal communication skills.
  • The ability to work in a self-directed manner and as part of a team, where the ability to develop and build good working relationships is key.
  • A flexible and non-judgmental approach to people and work.
  • The ability to communicate effectively and sensitively with people from a wide range of backgrounds including staff, volunteers and clients.
  • Ability to work under pressure and manage competing priorities.
  • Good IT skills (Microsoft Office and emails).
  • Commitment to the values of WERS and the welfare of people seeking and refugees.


  • Experience of working with people seeking asylum and refugees. 
  • Knowledge and understanding of issues facing asylum seekers and refugees.
  • Community language skills.
  • Experience of working with interpreters and those speaking English as a second language.