Supported Living Coordinator

Contract Type: 
Part time
Application deadline: 
Tuesday, 18 February, 2020 - 12:00
Fixed Salary
Pro Rata
Natural Ability

Job Title

ISL Co-ordinator


£20,475 pro-rata

Contract Type


20 hours per week.

Closing date

Tuesday 18th February 2020 @12 noon.




Due to new opportunities Natural Ability require additional staff to join our Independent Supported Living team in Northumberland.

We are looking for an extremely organised individual to work in a fast paced office environment, providing support and co-ordination to our Independent Supported Living Service. You will be energetic and passionate about supporting and empowering people with learning disabilities to lead fulfilling lives. You will be up for the challenge of implementing an electronic staff rota system and working closely with ISL Managers and Support Workers to ensure that all services are adequately staffed and that cover is available during periods of annual leave and sickness.

You will have excellent IT skills and the ability to populate and prepare spreadsheets in order to provide information and analysis relating to service incidents. You will work closely with the ISL service managers to ensure that all client records and service filing are actioned complying with CQC and GDPR regulations and requirements.

About Us

Natural Ability began as the brainchild of one determined parent and her friend who was acutely aware of the gap in provision for her own son.  From there we have grown to provide support via independent supported living services and day services.  We provide bespoke support unique to the individual and believe that everyone regardless of ability has the right to make choices about how they live their lives.

Natural Ability aims to:

  • Support the personal development and autonomy of people with learning disabilities.
  • Offer work which is meaningful, productive, dignified and challenging.
  • Develop environmentally sustainable ways of living and working.
  • Ensure that people with disabilities are seen as an important part of the community.

Benefits of working with Natural Ability:

  • Competitive pay rates
  • Mileage allowance
  • Option to work additional hours
  • Fully paid induction including training and practical shadow shifts
  • Support with personal development
  • Employer contribution pension scheme
  • Employee Assistance Programme

About the Job

The main responsibilities of the role are:

  • To develop and co-ordinate ISL service rotas, therefore ensuring that services are appropriately staffed at all times.
  • To co-ordinate recording of service incidents and support with analysis.
  • To co-ordinate the distribution of information and equipment to ISL services.
  • To manage the filing and retention of all ISL service paperwork as per GDPR and CQC compliance principles.
  • To support the ISL Managers with administrative functions as required.

 The main duties are:

  • Implement and manage the rotas for all ISL services utilising the CarePlanner electronic system. Ensure that rotas are sent out promptly and act as a point of contact for staff queries or shift change requests.
  • Ensure that all services are adequately staffed at all times as per contractual requirements.
  • Liaise directly with Support Workers, including relief team members, in order to arrange cover for ISL staff annual leave, sickness, training and any other leave that may occur.
  • Prepare and distribute the On Call rota.
  • Lead on the recording and filing of ISL service incidents.
  • Audit and co-ordinate distribution of PPE and health & safety equipment for ISL services.
  • Distribute information to ISL services such as policies, procedures, protocols, newsletters.
  • Support the ISL management team in evaluating services by co-ordinating stakeholder surveys, parent participation plans.
  • Support with the recruitment administration of new Support Workers within the ISL service.
  • Create and manage electronic HR files for ISL staff.
  • Support with the co-ordination of Support Worker induction, probationary reviews and manage subsequent paperwork.
  • Support ISL managers with the filing and management of client records.
  • Diary ISL services team meetings, arrange cover if required, attend and take minutes.
  • Support with ISL service filing and ensure GDPR principles are adhered to whilst archiving and destroying records.
  • Support the ISL management team in evaluating services by co-ordinating stakeholder surveys, parent participation plans.
  • Represent the ISL service at events such as job fairs, open days and moving on events.
  • Support with raising the profile of the ISL service and Natural Ability by contributing to social media, website marketing and leaflet distribution.
  • Support ISL Managers with new service referrals and implementation.


Want to know more?

Go to or Email for a job description and application form quoting reference number ISL032020 or call 01434 618149. The closing date is 12:00pm on Tuesday 18th February 2020. 

We are passionate about creating a diverse workforce and welcome applications from under- represented groups.