Team Leader, Support Workers

West Northumberland Food Bank
NJC scale 20, currently £13.11 per hour.
Contract Type: 
Part time
Closing date: 
Thursday, 23 May, 2019 - 17:00



West Northumberland Foodbank is a charity based in Hexham, providing a safety net for people in hardship throughout the area. We collect and distribute food donations and other household essentials.

And we offer support with benefits and debt problems to help people get back on their feet. ​


Last year we helped 500 households in Hexham, Haltwhistle, Prudhoe and around.​

We need a:


Team Leader, Support Workers


Based at Hexham office, with regular visits to other NWFB locations.

NJC scale 20, currently £13.11 per hour.

15 hours per week, flexible, but centred around WNFB opening on Monday, Wednesday and Friday mornings.


Purpose of job


Lead and develop team of volunteers to ensure support services for Food Bank users are delivered to a high standard (especially with regard to benefits entitlement and debt relief services).


Main Duties


Lead Targeted Support Workers in delivery of agreed services.


Organise training and development of more than 30 current and new TSWs to meet annual requirements


Assist Project Manager with recruitment and retention of TSW volunteers


Influence TSWs to adopt common standards and practices maximising use of our preferred technology platforms and online information databases/support systems


Support/undertake individual benefits casework for more complex cases


Monitor TSWs case work


Monitor and report to Trustees on outcomes of support work


Undertake specific projects from time to time which may arise from WNFB funding opportunities.


Liaise with training agencies and benefits support organisations, other foodbanks and other community organisations.


Skills and Knowledge Required


Influencing and encouraging skills to get the best from volunteers - and from other service providers


Organising skills for training events, reviews of working methods etc


Monitoring skills to assess impact of activity


Good working knowledge of welfare/benefits systems and debt relief services


Excellent ability to learn and keep up to date with changes in  these systems


Communications skills to brief stakeholders at all levels in a complex area


Ability to progress individual benefits casework on own initiative


Experience Needed


Background in benefits support work, team leadership roles, and volunteer management roles all highly desirable.

Experience in volunteer environment essential.


Ethos and attitudes


Must embrace the culture of WNFB which is open, compassionate, team-spirited, welcoming and non-judgmental.




To apply please send covering letter and CV to Ms Sam Gilchrist, Project Manager.


Closing date:      23 May 2019

Interviews:          Wednesday 12 June 2019

Start date:           August 2019
Jobshare may be possible.


Further details are available from Sam who would welcome informal contact.

Phone 07958 000719 or email

Visit our website at