Team Leader, Support Workers

Organisation: 
West Northumberland Food Bank
Salary: 
NJC scale 20, currently £13.11 per hour.
Contract Type: 
Permanent
Hours: 
Part time
Closing date: 
Thursday, 23 May, 2019 - 17:00
Location: 
Northumberland

WEST NORTHUMBERLAND FOODBANK

 

West Northumberland Foodbank is a charity based in Hexham, providing a safety net for people in hardship throughout the area. We collect and distribute food donations and other household essentials.

And we offer support with benefits and debt problems to help people get back on their feet. ​

 

Last year we helped 500 households in Hexham, Haltwhistle, Prudhoe and around.​

We need a:

 

Team Leader, Support Workers

 

Based at Hexham office, with regular visits to other NWFB locations.

NJC scale 20, currently £13.11 per hour.

15 hours per week, flexible, but centred around WNFB opening on Monday, Wednesday and Friday mornings.

 

Purpose of job

 

Lead and develop team of volunteers to ensure support services for Food Bank users are delivered to a high standard (especially with regard to benefits entitlement and debt relief services).

 

Main Duties

 

Lead Targeted Support Workers in delivery of agreed services.

 

Organise training and development of more than 30 current and new TSWs to meet annual requirements

 

Assist Project Manager with recruitment and retention of TSW volunteers

 

Influence TSWs to adopt common standards and practices maximising use of our preferred technology platforms and online information databases/support systems

 

Support/undertake individual benefits casework for more complex cases

 

Monitor TSWs case work

 

Monitor and report to Trustees on outcomes of support work

 

Undertake specific projects from time to time which may arise from WNFB funding opportunities.

 

Liaise with training agencies and benefits support organisations, other foodbanks and other community organisations.
 

 

Skills and Knowledge Required

 

Influencing and encouraging skills to get the best from volunteers - and from other service providers

 

Organising skills for training events, reviews of working methods etc

 

Monitoring skills to assess impact of activity

 

Good working knowledge of welfare/benefits systems and debt relief services

 

Excellent ability to learn and keep up to date with changes in  these systems

 

Communications skills to brief stakeholders at all levels in a complex area

 

Ability to progress individual benefits casework on own initiative

 

Experience Needed

 

Background in benefits support work, team leadership roles, and volunteer management roles all highly desirable.

Experience in volunteer environment essential.

 

Ethos and attitudes

 

Must embrace the culture of WNFB which is open, compassionate, team-spirited, welcoming and non-judgmental.

 

Applications

 

To apply please send covering letter and CV to Ms Sam Gilchrist, Project Manager.

 

Closing date:      23 May 2019

Interviews:          Wednesday 12 June 2019

Start date:           August 2019
Jobshare may be possible.

 

Further details are available from Sam who would welcome informal contact.

Phone 07958 000719 or email westnorthumberlandfoodbank@gmail.com.

Visit our website at www.westnorthumberlandfoodbank.org.uk