Technical Debt Supervisor

Contract Type: 
Full time
Application deadline: 
Thursday, 22 August, 2019 - 09:00
Fixed Salary
Per Annum
Citizens Advice County Durham

We are pleased to announce that we have an exciting new opportunity for a Technical Debt Supervisor to join our thriving MaPS project. The successful post holder will provide effective support to Debt Advisers by ensuring that the advice provided to over-indebted clients is accurate, effective and tailored to individuals’ circumstances. The Technical Debt Supervisor will ensure that casework meets the standards in place by the Money and Pensions Service and also Citizen’s Advice County Durham


Role: Technical Debt Supervisor

Contracted Hours – 37 Hours per week

Salary – £25,347

Location – Countywide

Duration – Permanent


Due to funder requirements applicants must be able to demonstrate that they have delivered 2200 hours of debt advice, in the last 3 years or equivalent in part time excluding sickness, holidays and other work commitments. Applicants who do not possess one of the qualifications set out within the job description will be required to successfully pass a competency/knowledge based test set by the funder


Key work areas and tasks:

  • Improve and sustain high quality and recording of debt advice through structured adviser centred supervisions

  • Carry out observations of Debt Caseworker interviews

  • Provide real time and consistent technical support and advice to Debt Caseworkers

  • Attend quarterly supervision forums hosted by National Citizens Advice.


Please note that the successful candidate must have commenced in the role by 01st October 2019.


Please note we do not accept CV’s, to download an application pack visit:


Closing date: 22nd August 2019

Interviews:  28th August 2019


Citizens Advice County Durham is an equal opportunities employer and successful applicants will enjoy working in a positive working environment with good terms and conditions.

What we offer: There’s lots! Including: a competitive salary, pension scheme, 25 days holiday, excellent training and development opportunities and much more!