Universal Support Best Practice Lead Worker

Citizens Advice North Tyneside


£21,517.77 per annum

Contract Type



Full time

Closing date

Monday, 28 January, 2019 - 12:00


Tyne and Wear

Citizens Advice is set to deliver a new service called “Universal Support - Help to Claim” which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

As part of this, Citizens Advice is setting up a network of Best Practice Leads to gather and share learning about how Universal Credit and the Help to Claim service is performing, develop relationships with relevant local stakeholders and share ideas and best practice.

The role will work across a Jobcentre Plus district area to improve people’s experience of Universal Credit and Universal Support as well as feed into the wider Best Practice Lead network and work of national Citizens Advice.

This is a new role and exciting.

 We are particularly looking for someone who

  • Is confident with a flexible disposition and a “can to do” attitude
  • Has the ability to work positively with partners and teams across the service and externally
  • Able to work with limited supervision

Closing date: 28 January 2019 12.00pm

Interviews: 04 February 2019