Our Concierge service provides mobile emergency response and out of hours support and security to Tyne residents. It’s a crucial part of our work to keep both residents and our communities safe, providing 24/7 support across evenings, weekends and bank holidays.
Working in a pair alongside another member of the concierge team, you’ll build positive, trusting relationships with Tyne residents as well as liaising with a wide range of other services, agencies and contractors to ensure our buildings and homes are as safe as they can be.
The role consists of responding to calls, prioritising as necessary, patrolling Tyne properties, monitoring the CCTV cameras and conducting random property checks throughout the shift. Our housing and support teams will highlight any areas of concern and request Concierge to act upon them, from a resident well-being call to ongoing issues within a property that requires a visual presence.
Every shift is different, covering a wide range of issues from anti-social behaviour to a water leak. Some situations are more challenging than others and require a calm, reassuring and solution-focused approach while proactively managing potential risk to ensure the safety and wellbeing of residents, properties and staff.