Work Coach

Contract Type: 
Fixed term
Full time
Application deadline: 
Wednesday, 27 October, 2021 - 00:00
South Tyneside
Fixed Salary
Per Annum
The Wise Group

Who are we?


The Wise Group is a leading social enterprise which is proud to be making a difference to people’s lives. We’re proud because we help people to find jobs, provide advice to people struggling to heat their homes and support people to find their feet following time in prison. To do this, the Wise Group works in partnership with everyone from large businesses to national and local government and third sector organisations who provide essential specialist support to our customers. Together, we’re greater than the sum of our parts.


What’s the opportunity?



We currently have an exciting opportunity for a Coach to work on our Wise Steps project. This project is funded by the European Social Fund and The National Lottery Community Fund and is delivered under the ‘Building Better Opportunities’ programme to support people facing multiple barriers to work and employability across Newcastle, Sunderland, Gateshead, North Tyneside and South Tyneside.


As part of the Wise Group team you’ll share our commitment to empower vulnerable people. 


This is an opportunity to be part of a programme that will assist almost 4,000 unemployed or economically inactive people to access bespoke one to one support delivered by a diverse partnership to help move them forward towards employability in terms of sociability, confidence, skills and abilities –  and support their journey towards and into work, education and training. Target groups include long term unemployed; age 50+; people with disabilities; black, minority ethnic and refugees (BMER); ex-offenders and lone parents.


The Wise Group delivers the project with a diverse partnership of 30+ locally-based organisations including specialists with expertise in assisting people in communities in the region.


The role will be home based with regular travel across the North East but primarily in the South Tyneside area. The successful candidate will seek to engage with between 40-50 participants providing one to one support to each participant. 





Who are you?



The ideal candidate will have high standards for themselves, their colleagues and the customers on the Wise Steps programme.


You will provide high quality support, guidance and mentoring to help customers move closer to and into work. It is essential that you have knowledge of barriers to employment and can positively challenge and overcome these to achieve progression for your customer’s personal journey. You should also have knowledge of the local labour market and out of work benefits and will have excellent verbal and written communication skills.


You must have experience of sourcing and retaining suitable participants onto provision, working to job start and/or job outcome targets, delivering interventions to help unemployed people into work and case management with the ability to broker support with external agencies.


The role will be primarily home based, however, due to the travel involved to deliver face to face advice and support, a full driving license is required.


A qualification in Information Advice & Guidance qualification would be desirable.



Please see the Role Profile for full details of the qualifications and experience.



Position:              Specialist (Coach, Wise Steps) 

Reference:           C/WS/NE/62

Location:             Home-based (with delivery in South Tyneside)

Hours:                  35 hours per week, flexible working

Status:                 ​Fixed Term until 31 December 2022

Salary:                 £23,690 + excellent benefits


If this sounds like the opportunity for you, we’d love to hear from you!





We believe that to achieve our vision, all Wise Group colleagues must demonstrate on a daily basis, the behaviours which underpin our core values. We therefore invest and take time to recruit the right colleagues, knowing that this impacts on our culture which in turn delivers excellent results and outcomes for our valued customers.


The Wise Group provides an inclusive and supportive working environment and an excellent benefits package, which includes the following:


  • Flexible Working
  • 33 days’ annual leave (including Public Holidays) plus one additional day for every completed year of employment up to a maximum of an additional five days
  • A day off for your birthday
  • Generous Salary Exchange Pension Scheme
  • Employee Assistance Programme
  • Healthcare cash plan providing enterprise contributions towards dental, optical, wellbeing and other healthcare costs
  • Life Assurance
  • Cycle Scheme



We are a family friendly employer. and we actively try to ensure a positive work life balance and we welcome applications from employees requiring flexibility.


For information about the Wise Group please click on the following link and see why we are an employer of choice:


The Wise Group | Social Enterprise | Scotland & North East England




The closing date for applications is midnight on 27th October 2021


To apply please upload your most recent CV and a covering letter on our website


Your covering letter should highlight your experience in line with the requirements of the role and the reasons why you are the right person for the team.



The Wise Group is committed to increasing the diversity of its workforce and to the equality of opportunity for all. We encourage applications from candidates currently under-represented in our Enterprise, so we are keen to hear from people from ethnic minority groups, disabled and/or neuro diverse people and those from a lower socio-economic background.


As a Disability Confident employer, we are committed to offering an interview to disabled candidates who meet the minimum criteria for the vacancy.


If you have a disability which prevents you from applying online please call 0141 303 3131.


Scottish Charity No: SC004089