Digital Maturity Matrix updated


NCVO has updated a tool that helps charities benchmark their use of digital and track their progress.

The digital maturity index was developed by the digital team at Breast Cancer Care in 2016 and NCVO took responsibility for the tool in 2017.

Over 800 charities already use the tool which helps to identify gaps in their capabilities and processes, prioritise areas for development and benchmark themselves against other organisations. The updated version includes new sections on security and data protection. Other sections include; content; communications and campaigns; service design, and leadership and strategy. It was developed after consultation with a group of around 60 charity technical and content experts over the last six months.

The free tool can be used on the NCVO website.