Operations Manager for Junction Point CIC

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Contract Type: Fixed term

Role Type: Employment

Hours: Part time

Application deadline:

Based: Home-based

Salary: £28,000 to 30,000 Pro Rata

Salary Type: Salary Scale

Location: Regionwide

Role description: Manager

Operations Manager:
4 days p/w (immediate start)
£28,000-£30,000
Fixed term contract until March 2025.
Home-based in the North East. Travel around the region likely.

 

About us: Junction Point CIC was founded on the belief that with the right support, individuals and organisations can absolutely change the world. With this in mind, our programmes are designed to support community activists as well as founders of charities, social enterprises and purpose-led businesses. We work with on average 400 people each year through a range of events, training (accredited and non-accredited), 121 coaching and consultancy.

About the job: This role is very varied but is ultimately designed to underpin the customer-facing side of our work and deliver on the business strategy. We currently bring in extra capacity when it is needed to support our part time Project Officer. The Operations Manager role is new to the company and therefore requires an experienced and confident person to shape it.

There are three key themes of the role, including:

Contract Management: (20% of the job)

  • Working with the project officer to ensure all paperwork is collected, stored and reported according to the Contract requirements.
  • Providing regular updates to the Managing Director on the progress of contracts.
  • Attending Contract management meetings with funders and strategic partners.

Project Management (70% of the job)

  • Understanding the KPIs on each project including participant recruitment, attendance and progression, and putting actions in place to ensure they are met.
  • Marketing, PR and showcasing coordination.
  • Supporting the planning and preparation of our larger annual events.
  • Supporting the coordination of our delivery team of Freelancers and Associates.
  • Logistical coordination of venues, refreshments.
  • Ensuring the most efficient systems and processes are in place to suit the needs of the business, client and funder.

HR (10% of the job)

  • Ensuring our policies and procedures are maintained and updated as required
  • Maintain current staff, freelance and speaker register (inc insurance details, DBS, CVs etc)

About you:

You share Junction Point’s passion to support people to be more proactive in building the world in which they wish to live. To thrive in this role, you will be highly organised with excellent multi-tasking skills and previous experience of project coordination and/or operational administration. You will be a great relationship builder, able to support people to work together effectively while ensuring agreed targets are met. As much as you enjoy collaborative work, you will also be happy working independently under your own initiative.

Essential:

  • Degree or equivalent work experience in project/business/operations management
  • Strong understanding of project KPIs and strategies required to achieve them.
  • Proficiency in coordinating multiple projects simultaneously and managing deadlines.
  • Previous experience in successfully coordinating projects involving multiple partners
  • Able to develop and monitor work plans and budgets
  • Able to take initiative, think creatively and be innovative
  • Flexible and able to manage changing priorities and deadlines
  • Strong IT skills including use of Trello, Xero, Office 365, Hootsuite, Canva, Docusign, Eventbrite (or equivalent)
  • Previous experience working in/with VCSE sector organisations
  • Excellent written and verbal communication skills for participants, team members and wider stakeholders.
  • Strong understanding of marketing strategy and application (including social media)
  • Confident in building and maintaining positive working relationships
  • Familiarity with HR policies and procedures.
  • Strong understand of safeguarding, equal opportunities and maintaining confidentiality

Even better if:

  • Experience in community engagement or working within the social enterprise sector
  • Familiarity with CRM systems for tracking participant engagement and progress.
  • Understanding of funding landscape for community initiatives and experience in grant/tender writing or reporting.
  • Experience in marketing and public relations, especially within the VCSE sector.
  • Experience in managing ERDF/ESF/UKSPF funded contracts.

How to apply:

Please send your CV and cover letter to hello@junctionpoint.co.uk by 10am Friday 18th October. We anticipate first phase interviews taking place online Monday 21st October. You may then be asked to attend an in-person informal meeting after the interview.

Please note, we are looking for an immediate start.