Project Support Officer (General IAG Service and Healthier & Wealthier) at Groundwork NE & Cumbria
Contract Type: Permanent
Role Type: Employment
Hours: Full or Part time
Application deadline:
Based: Durham
Salary: £24,127 Circa
Salary Type: Fixed Salary
Location: County Durham
Role description: Project Support
Job Title: Project Support Officer (General IAG Service & Healthier & Wealthier)
Salary: Circa £24,127 per annum
Hours: Full Time (37 hours per week) – Part time hours would be considered
Location: Head Office – Newton Aycliffe
About us
Groundwork works across the UK helping communities find practical solutions to the challenges they face. Groundwork aims to be the UK’s leading regeneration charity, working through partnership to create communities in which people are proud to live and work. Groundwork’s mission is to support people to improve their prospects and reach their full potential.
About the role
We’re looking for an organised, proactive and people-focused Project Support Officer to join our friendly team at Groundwork. This is an exciting opportunity to play a key role in supporting two of our vital services – Healthier & Wealthier (H&W) and General Information, Advice & Guidance (IAG) – helping residents across County Durham to access the support they need to improve their wellbeing and financial resilience.
As the first point of contact for enquiries, you’ll manage incoming referrals, coordinate appointments, and help clients access the most suitable support. Using a friendly and professional approach, you’ll empower people to make informed choices and connect them with the right advice or partner organisation.
You’ll also provide essential administrative and operational support to our advisers and help keep our projects running smoothly day to day.
About You
We’re looking for someone who is:
- Organised and proactive – able to manage multiple tasks and priorities efficiently.
- A great communicator – confident handling enquiries from clients, partners, and colleagues.
- Empathetic and professional – able to support clients with sensitivity and discretion.
- Detail-oriented – confident maintaining accurate records and managing information securely.
- Tech-savvy – comfortable using Microsoft Office and digital tools to manage workflows and data.
- Team-oriented – enjoys working collaboratively and contributing to shared goals.
Experience in an advice, community, or support service environment is desirable but not essential — full training will be provided.
At Groundwork, we believe in creating change that lasts — for people, places, and the planet. As part of our team, you’ll be supported to develop your skills, grow professionally, and make a real difference in your community.
For more information on the role, or for an informal discussion please contact Vicky Wood, Project Manager on 07885 460715 or vicky.wood@groundwork.org.uk
Want to apply?
Great. All you need to do is complete the application form on the website
Project Support Officer (General IAG Service & Healthier & Wealthier) - Groundwork
All completed applications should be emailed to HR.NorthEast@groundwork.org.uk
Closing date: Midnight on Thursday 30th October 2025
Please note, should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application.
Make yourself at home:
We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.
At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults
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This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
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