Volunteer and Partner Coordinator at Feeding Families

Job Finder Icon
Logo for Volunteer and Partner Coordinator

Contract Type: Permanent

Role Type: Employment

Hours: Part time

Application deadline:

Based: Gateshead

Salary: £28,000 Pro Rata

Salary Type: Fixed Salary

Location: Tyne and Wear

Role description: Officer

Position: Volunteer and Partner Co-ordinator

Reports to:   Engagement Manager 

Location:  Blaydon

Hours: 20 hours per week (4 hours per day Mon-Fri)

Salary: £28k pro rata

Contract: Permanent/Part-time

 

Feeding Families is seeking a Volunteer and Partner Co-ordinator to join our small but enthusiastic team in delivering a five star service to our volunteers and the partners who receive our food support. This is an exciting opportunity for someone with excellent communication skills to help us grow relationships inside and outside the organisation to drive support and impact.

 

Objectives

  • To effectively support the Operations and Engagement Teams in delivering communications and support internally and externally.
  • To support the volunteering experience with individuals and corporates, to maximise the impact of their contributions.
  • To liaise with our charity partners to nurture connections and ensure we provide the correct support to them.
  • To support the warehouse operations where necessary.

 

Main Responsibilities

 

Volunteers

  • To be the main point of contact for volunteers attending the packing centre.
  • To welcome new volunteers and assist with inductions.
  • To liaise with corporate clients about volunteering opportunities and schedule attendance.
  • To offer guidance and support to volunteers with additional needs to be able to participate in packing sessions.
  • To manage our Volunteero app, which schedules shifts for volunteers.
  • To listen to and act on any volunteer feedback to improve their experience.
  • To organise occasional thank you events or volunteer drives.

 

Warehouse

  • To understand the organisation of the warehouse and support volunteers to work there.
  • To run occasional packing sessions as support to the Operations Team.


Partners

  • To be the main contact for our partners (charities, schools and organisations) who are requesting food.
  • To assess applications as to suitability and levels of support requested.
  • To pass applications on for approval and registration.
  • To answer queries from partners and liaise with warehouse staff re availability, deliveries etc.
  • To build relationships with partners to understand their needs and direct them to the most appropriate provision.
  • To invite partners on site to understand what we do as part of their onboarding process.
  • To do occasional site visits to better understand the organisations we work with.



 

Relevant skills and experience

 

 

Essential 

Desirable 

Excellent communication skills (verbal and written) 

Yes

 

Highly organised with attention to detail

Yes

 

Ability to input information into our CRM (Beacon) and Volunteero app (training can be given)

Yes

 

Experience of managing multiple tasks to deadlines, prioritising own workload with good time management skills

Yes

 

Experience of using Microsoft Office

Yes

 

Ability to handle difficult situations calmly and professionally

Yes

 

Flexibility to adapt to changing situations

 

Yes

Strong administration skills to organise people and assign tasks

Yes

 

Positive leadership style

Yes

 

Good understanding of confidentiality

Yes

 

The ability to work equally well, both as part of a team and unsupervised

Yes

 

An interest in, knowledge of or willingness to learn about food poverty

Yes

 

Background in working within the charity sector

 

Yes

A desire to make a difference 

Yes

 

GCSE in English and Maths

 

Yes


APPLICATIONS ARE BY CV AND COVERING LETTER, EXPLAINING WHY YOU WOULD LIKE TO WORK FOR THE CHARITY, TO juliet@feedingfamilies.org.uk  FRIDAY, 25TH JULY 2025.

Apply for this job