Volunteer and Partner Coordinator at Feeding Families

Contract Type: Permanent

Role Type: Employment

Hours: Part time

Application deadline: Friday, July 25, 2025 - 00:00

Based: Gateshead

Salary: £28,000 Pro Rata

Salary Type: Fixed Salary

Location: Tyne and Wear

Role description: Officer

Position: Volunteer and Partner Co-ordinator

Reports to: Engagement Manager

Location: Blaydon

Hours: 20 hours per week (4 hours per day Mon-Fri)

Salary: £28k pro rata

Contract: Permanent/Part-time

Feeding Families is seeking a Volunteer and Partner Co-ordinator to join our small but enthusiastic team in delivering a five star service to our volunteers and the partners who receive our food support. This is an exciting opportunity for someone with excellent communication skills to help us grow relationships inside and outside the organisation to drive support and impact.

Objectives

To effectively support the Operations and Engagement Teams in delivering communications and support internally and externally.
To support the volunteering experience with individuals and corporates, to maximise the impact of their contributions.
To liaise with our charity partners to nurture connections and ensure we provide the correct support to them.
To support the warehouse operations where necessary.

Main Responsibilities

Volunteers

To be the main point of contact for volunteers attending the packing centre.
To welcome new volunteers and assist with inductions.
To liaise with corporate clients about volunteering opportunities and schedule attendance.
To offer guidance and support to volunteers with additional needs to be able to participate in packing sessions.
To manage our Volunteero app, which schedules shifts for volunteers.
To listen to and act on any volunteer feedback to improve their experience.
To organise occasional thank you events or volunteer drives.

Warehouse

To understand the organisation of the warehouse and support volunteers to work there.
To run occasional packing sessions as support to the Operations Team.

Partners

To be the main contact for our partners (charities, schools and organisations) who are requesting food.
To assess applications as to suitability and levels of support requested.
To pass applications on for approval and registration.
To answer queries from partners and liaise with warehouse staff re availability, deliveries etc.
To build relationships with partners to understand their needs and direct them to the most appropriate provision.
To invite partners on site to understand what we do as part of their onboarding process.
To do occasional site visits to better understand the organisations we work with.

Relevant skills and experience

	Essential	Desirable
Excellent communication skills (verbal and written)	Yes
Highly organised with attention to detail	Yes
Ability to input information into our CRM (Beacon) and Volunteero app (training can be given)	Yes
Experience of managing multiple tasks to deadlines, prioritising own workload with good time management skills	Yes
Experience of using Microsoft Office	Yes
Ability to handle difficult situations calmly and professionally	Yes
Flexibility to adapt to changing situations		Yes
Strong administration skills to organise people and assign tasks	Yes
Positive leadership style	Yes
Good understanding of confidentiality	Yes
The ability to work equally well, both as part of a team and unsupervised	Yes
An interest in, knowledge of or willingness to learn about food poverty	Yes
Background in working within the charity sector		Yes
A desire to make a difference	Yes
GCSE in English and Maths		Yes

APPLICATIONS ARE BY CV AND COVERING LETTER, EXPLAINING WHY YOU WOULD LIKE TO WORK FOR THE CHARITY, TO juliet@feedingfamilies.org.uk FRIDAY, 25TH JULY 2025.

Apply for this job