Carer Support Coordinator at Durham County Carers Support

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Contract Type: Fixed term

Role Type: Employment

Hours: Part time

Application deadline:

Based: Durham

Salary: £16,043

Salary Type: Fixed Salary

Location: County Durham

Role description: Project Support

Carer Support Co-ordinator

Location: Middlestone Moor, Spennymoor (with focus on East Durham; occasional travel across County Durham and Darlington)
Hours: 28 hours per week
Salary: £25,422.58 per annum (pro rata)
Contract: 1 year fixed term contract

About the Role

Durham County Carers Support is seeking a compassionate and motivated Carer Support Co-ordinator to join our dedicated team. You will play a vital role in supporting unpaid Carers across County Durham — offering information, advice, and guidance to help them make informed choices and improve their health and wellbeing.

This role will have a particular focus on supporting Carers who have, or who care for someone with, mental health needs in East Durham. You’ll help ensure these Carers receive the understanding, specialist support, and practical help they need.

This is a rewarding opportunity to make a genuine difference in people’s lives, helping Carers feel valued, supported, and understood.

Key Responsibilities

  • Provide information, advice, and emotional support to Carers via telephone, email, video call, and in-person meetings.

  • Offer one-to-one support tailored to each Carer’s situation, with an emphasis on Carers affected by mental health needs.

  • Help Carers apply for NHS Carer Break funding and Carer Emergency Support.

  • Carry out Carer registration and initial assessments using the Carers Outcomes Tool.

  • Manage a personal caseload and maintain accurate, up-to-date records on Charitylog.

  • Refer Carers for full statutory assessments where appropriate.

  • Work closely with GP surgeries, mental health teams, social care services, and community organisations to identify and support hidden Carers.

  • Offer practical help with welfare benefits and grant applications.

  • Keep informed about relevant legislation, welfare benefits, and local support services.

  • Work collaboratively with colleagues to share skills, knowledge, and best practice.

  • Occasionally work evenings or weekends (TOIL provided).

About You

You’ll have a caring and empathetic approach, with the ability to work independently and as part of a supportive team.

Essential:

  • Understanding of the challenges faced by Carers, particularly those affected by mental health needs.

  • Knowledge of legislation and policies relating to Carers.

  • Experience supporting people to access welfare benefits or grants.

  • Knowledge of local statutory and voluntary services.

  • Experience working with vulnerable adults.

  • Excellent communication, IT, and record-keeping skills.

  • A-level (or equivalent) qualification or above.

  • Full driving licence and access to a car.

Desirable:

  • Qualification in Health or Social Care.

  • Experience working directly with Carers.

  • Counselling or listening skills.

Why Join Us?

At Durham County Carers Support, we value the incredible contribution of unpaid Carers and are passionate about providing the support they deserve. You’ll be joining a committed, friendly team where your work truly matters and your professional development is encouraged.

How to Apply

To apply, please complete the application form and return to us by 24th October 2025

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