Carer Information, Advice and Guidance Co-ordinator Carers Assessments at Sunderland Carers Centre
Contract Type: Permanent
Role Type: Employment
Hours: Part time
Application deadline:
Based: Sunderland
Salary: £22,932 Pro Rata
Salary Type: Fixed Salary
Location: Tyne and Wear
Role description: Administration
Carer Information, Advice and Guidance Co-Ordinator
20 hours per week: £22,932 (pro rata) 4 hours per day over 5 days (times to be discussed and agreed with successful applicant)
25 days holiday per year (pro rata)
2 Year Contract (Subject to continuation funding)
Sunderland Carers Centre are seeking an individual with outstanding interpersonal skills to join our Carer Contact Team, to act as initial point of contact within the organisation and Carers Assessment lead within the team.
The successful candidate will have exemplary communication and organisational skills, coupled with an ability to research activities and events relevant to carers.
You’ll act as initial point of contact for both carers and professionals referring into the service, with the ability to offer carer focused information, advice and guidance and support.
What you’ll do as a Carer Information, Advice and Guidance Co-ordinator
You will be part of a multi-disciplinary team predominately based at Sunderland City Council adult social care “Front Door” service based at Leechmere.
Provide initial point of contact service, in a variety of formats.
Deal with and manage referrals from a wide range of professionals, providing high quality information, advice and guidance and support.
Triage referrals and escalate to colleagues where necessary, particularly Statutory Carer Assessments.
Carry out necessary administration for this role including updating both Sunderland Carers Centre CRM database and Sunderland City Council Liquid Logic.
As a Carer, Information, advice and guidance co-ordinator you will require:
Previous experience of customer related service
Experience of managing conflict
IT literacy
Experience of partnership working building excellent relationships with a wide range of professionals and families.
What’s In it for you:
You will receive three additional days holiday between 25th December and 1st January, no Christmas working hours, Carer Leave and Support, Flexible working, access to Charity Worker Discounts, as well as being part of a supportive dedicated team.
Sunderland Carers Centre provides information, advice and support to unpaid carers.
If you feel you would like to be part of a successful team that support carers and their families within Sunderland please contact us.
The successful applicant for this post will be subject to a Disclosure & Barring Service Enhanced Disclosure.
For a full job description please click here or telephone Alison Smith or our contact team on 0191 549 3768 to have a job description and application pack posted to you
For an online application for this post please click here. Please also submit and equality and diversity form along with your application, click here.
For an informal discussion or further information about the post please contact Chris Ranson, Young Carer and Engagement Manager on 0191 549 3768
Completed applications should be returned to alison@sunderlandcarers.co.uk or via post to Alison Smith, Sunderland Carers Centre, Thompson Park, Thompson Road, SR5 1SF
Sunderland Carers Centre is an equality and diversity employer; all posts are subject to enhanced DBS clearance and continuation funding.
Interview Date: Week commencing 24th November 2025
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