Energy Advice Worker 20 Hours at Search- Services for Older People CIO
Contract Type: Permanent
Role Type: Employment
Hours: Part time
Application deadline:
Based: Newcastle
Salary: £26,962 Pro Rata
Salary Type: Salary Scale
Location: Tyne and Wear
Role description: Project Support
To provide information and advice, by telephone and by personal contact at the Search Advice Hubs and drop in sessions at our office in Benwell, to provide Home Energy Assessments in people’s homes and Promote the service by giving talks on energy advice at outreach venues, including Community Centres and Sheltered Housing complexes.
To provide energy switching support when it is appropriate that someone will benefit from switching tariffs. Assess the homes for small energy measures and liaise with our Handy Man for fitting.
In addition, you will identify issues such as loneliness, social isolation, and declining health, Safeguarding Concerns and refer clients to ensure they can resolve issues and effectively manage life changing events.
Main Tasks
- To deal with Energy related enquiries from older people, their families, carers, friends and other interested parties principally in person or by telephone, post or email
- To work with clients in a reassuring, supportive and empowering manner in order to identify and assess needs, rights and entitlements and to maximise energy efficiencies.
- To explore the nature of the issues raised by the person and their wider circumstances presenting options to the person in an accessible form, enabling them to identify a solution.
- Where appropriate, and at the persons request, to act on their behalf and represent their interests with third parties by letter, email, telephone or in person
- To provide appropriate and timely advice and information to inform people about services available to them and how to access them, including other areas of Search and where appropriate, to refer clients to other agencies and sources of help
- To carry out home energy assessments in client’s homes
- To make referrals and arrange for small energy saving measures to be installed where appropriate
- To maintain accurate and timely records and maintain case records
- To use appropriate systems to monitor and evidence the work of the service, and to help gather, update and organise relevant information to produce reports and statistics from appropriate sources
- To contribute information for our monthly reports and funders reports.
- Where appropriate, to work with other agencies in contributing to the development of the service
- To attend necessary training sessions and meetings in order to remain up to date on developments and issues affecting energy efficiency and older people
- To keep up to date with relevant legislation, policies and procedures
- To carry out tasks according to Search policies and standards, in particular on confidentiality, anti-discrimination policies and health and safety
- To carry out any other duties commensurate with the post
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