Service Manager at Emmaus North East
Contract Type: Fixed term
Role Type: Employment
Hours: Full time
Application deadline:
Based: Durham
Salary: £35,000 Per Annum
Salary Type: Fixed Salary
Location: County Durham
Role description: Manager
Are you ready to lead a service supporting people experiencing homelessness and complex needs? Join Emmaus North East and help deliver our life-changing homelessness service in County Durham.
The role
The Service Manager will oversee the delivery of tailored support services for those experiencing homelessness in County Durham.
You will ensure effective management of community homes and dispersed properties, supporting companions’ welfare and development, which maintains compliance with safeguarding, contractual, and Health & Safety standards.
The role includes leading a dedicated staff team, developing person-centred pathways, and supporting community reintegration, making a significant impact within a growing, values-driven charity. The post holder will work closely with the project team at Emmaus North East and colleagues at Durham County Council and other partners to ensure those experiencing homelessness receive the highest quality support.
We encourage applicants to read Emmaus North East Companion stories at https://emmaus.org.uk/north-east/our-stories/ to gain a deeper understanding of the people we support and the impact of our work.
The Nature of This Role
Working within the SHAP service at Emmaus North East is both highly rewarding and professionally demanding. Our companions often experience multiple and interconnected disadvantages, including homelessness, trauma histories, substance use, mental ill-health, safeguarding concerns, and housing instability. We encourage applicants to read more about our the nature of our roles within the SHAP Team at Page 6 of the job pack.
Important Information
How to Apply:
To apply please send your CV to our SHAP Team at: shap@emmausnortheast.org.uk.
If you would like an informal discussion about the role please email the above inbox.
You can visit https://emmaus.org.uk/north-eastto find out more about us. If you have any difficulties accessing these documents please get in touch with us.
Interview process
We will accept applications until the closing date, and interviews are planned for April 2026 at One Trinity Green, Eldon Street, South Shields, NE33 1SA. We may conduct an initial virtual or telephone interview prior to invites to full interview.
Closing Date: 03/04/2026, 23:59 | Hours: 37 Hours Per Week | Salary: £35,000 | Period: Fixed Term Contract to 31st March 2028
Got a question?
If you’d like an informal chat about this role, please email the SHAP Team at shap@emmaus-northeast.org.uk with the subject heading ‘Recruitment – Service Manager.
About the Single Homeless Accommodation Programme (SHAP)
Emmaus North East is proud to deliver the SHAP service, on behalf of Durham County Council (DCC). This innovative service responds to the pressing need for a holistic support model that provides a pathway of provision for individuals experiencing homelessness.
SHAP is designed to offer flexible, person-centred support alongside appropriate accommodation. Its ultimate goal is to guide individuals towards independent living. The service addresses gaps in existing provision, ensuring that those who might otherwise be left without suitable support can access the tailored assistance they need.
About Emmaus North East
Emmaus North East is a regional homelessness charity with a difference – offering more than just a bed for the night to individuals who have experienced homelessness and social exclusion.
As part of a network of Emmaus communities across the UK, Emmaus North East provides a stable home for as long as needed, meaningful work experience within our social enterprises, access to funded training, and a real opportunity for the people we support to rebuild their lives and regain independence.
In the North East, our Companions contribute to the community by working in our social enterprises. These include house clearances, stock collection, merchandising in our charity shops, running our community launderette, and creating bespoke items from recycled wood in our workshop.
At Emmaus North East, we believe in empowering our Companions by fostering autonomy and providing a transformative path to recovery. We welcome people from all walks of life, understanding that homelessness has many causes.