Case Co-ordination Administrator at Acorns

Contract Type: Permanent

Role Type: Employment

Hours: Part time

Application deadline: Wednesday, April 22, 2026 - 23:59

Based: North Tyneside

Salary: £24,454 Per Annum

Salary Type: Fixed Salary

Location: Tyne and Wear

Role description: Administration

If downloads do not appear, please visit https://www.acornsproject.org.uk/vacancies/

Location: North Shields

Reports to: Administration Team Coordinator 

Job Type: Part-Time – 15 hours per week

Salary: £24,454+ per annum (pro-rata for part-time hours).

Contract type: Permanent

Are you a natural organiser with a keen eye for detail? Do you thrive in a role where communication and coordination make a real difference? We’re looking for a Case Coordination Administrator to help us allocate and manage domestic abuse support cases across multiple locations – ensuring those who need our services receive timely, localised help.

In this key administrative role, you’ll coordinate incoming referrals, ensure fair case distribution, and liaise with internal teams to track progress. You’ll be at the heart of making our services run smoothly, reducing unnecessary travel time for staff and improving outcomes for service users.

About You:

We’re looking for someone with:

• Experience in an administrative role with strong organisational skills
• Excellent IT skills with proficiency in Microsoft Office (Excel, Word, Outlook)
• Time-management skills with the ability to manage multiple tasks efficiently
• Excellent attention to detail and accuracy in record-keeping
• Strong written and verbal/telephone communication skills,
• Ability to liaise confidently with multiple teams
• Understanding of data protection principles and confidentiality requirements.
• Organised, logical, conscientious, problem-solver who can use initiative.

Experience in the charity, healthcare, or social services sector, and experience of case management software, are desirable but not essential.

Why Join Us?

This is a fantastic opportunity to be part of a compassionate, impact-driven team. You’ll enjoy flexible working arrangements, a supportive environment, and the chance to help shape our systems for the better.
Some travel may be required for meetings or training, and a DBS check will be necessary due to case involvement.

Application Details

Closing date: 22^nd April

Interviews: w/c 4^th May

We warmly welcome applications from all sections of the community and are committed to equal opportunities. Ready to apply? Download the documents to get started! Please ensure that you submit a full CV, with a personal statement outlining your fit for the role, signed and dated to confirm that information provided is true, with no omissions, plus the completed self-disclosure and consent form. You must understand that providing false details can lead to rejection or dismissal, plus a possible referral to the police. If you have any queries, call us on 0191 349 8366 or email admin@acornsproject.org.uk.

If you are committed to empowering children and young people and want to be part of a team making lasting change, we’d love to hear from you.

Please make sure you include in/with your CV and personal statement:

• Name, previous names, and address.
• Education and training history, including any qualifications and the awarding body, any relevant training recently undertaken and any professional memberships.
• A full employment history in chronological order.
• Details of any convictions, spent and unspent. Details of any relation to the organisation or staff.
• A signed & dated declaration confirming that information provided is true, with no omissions. You must understand that providing false details can lead to rejection or dismissal, plus a possible referral to the police.

All of the above information is only used to assess the candidate suitability, and will be treated with the strictest confidentiality, and stored and retained according to our GDPR policies and procedures which are available upon request.

Equality & Diversity Statement

Acorns will be proactive in all matters relating to equality of opportunity and diversity. We value and will celebrate the benefits brought to our organisation by a diverse population within our communities, services, staff and volunteer team, and Board of Trustees. We commit to creating an environment, through training, practice and policy, where Trustees, employees, volunteers and service users are encouraged by example and guidance to confront and challenge discrimination where and whenever it arises, whether between colleagues or in any other area of the organisation’s work.

Acorns commits to:

• Actively challenge discrimination;
• Ensure that all staff, volunteers and service users are treated fairly;
• Make sure that our activities and services are truly accessible to all who might benefit;
• Work collaboratively with other organisations to address inequality;
• Work to promote an organisational culture of diversity;
• Strive to ensure that the profile of trustees, staff and volunteers reflects the wider communities within which we operate.

Everyone engaging with Acorns, as a servicer user, volunteer, or staff member, will be expected at all times to treat other people with respect and consideration. Our full Equality & Diversity Policy is available upon request.

Safeguarding Statement

Acorns believes that no child, young person or adult should ever experience abuse of any kind.  We have a responsibility to promote the welfare of all children and young people and keep them safe. We are committed to practice in a way that protects them, to promoting their well-being and enjoyment and protecting their health, safety and general welfare while in the company, employ or care of Acorns staff or volunteers. Safeguarding and protection of those at risk is everyone’s business; it is everyone’s duty to report any safeguarding concerns to the relevant agency. We also practice Safer Recruitment practices. Our full safeguarding policies are available upon request.