NHS Complaints Advocate for Carers Federation
Contract Type: Permanent
Role Type: Employment
Hours: Part time
Application deadline:
Based: Home-based
Salary: £22,565 Pro Rata
Salary Type: Fixed Salary
Location: Teesside
Role description: Officer
Carers Federation Ltd is a national charity and company limited by guarantee established in 1992 to empower carers, the people for whom they care and the wider community. The charity is managed by a Board of Trustees who is elected by our membership.
An opportunity has arisen for an advocate within the North East NHS Independent Complaints Advocacy service in Stockton on Tees to support members of the public through the NHS Complaints process.
Based at home /outreach initially for training then home based with the ability to travel, this is a high quality and dynamic service that empowers patients, carers and service users to identify and act upon the service options or choices available to them.
You must have excellent communication skills, both verbal and written and first-class listening skills. You will be computer literate and able to research, collate and convey relevant information. Experience of advocacy and voluntary services would be helpful, as would experience in a support, care, or service environment.
You must have or be willing to work towards the Certificate in Independent Advocacy qualification. Holders of the qualification will be offered a higher salary.
This post is subject to medical, reference and DBS checks.
“Striving to promote equality and diversity throughout our service”
If your experience and interest align with our requirements, join us and help make a difference in the lives of Carers.
We welcome diversity and encourage applicants from all backgrounds to apply.
We also welcome an informal discussion about the role – please contact:
philipk@carersfederation.co.uk
Closing date: Monday 23rd September at 5pm.
This post is subject to medical, reference and enhanced DBS checks.
Please apply online at www.carersfederation.co.uk and complete the application form. If you require any assistance please e-mail recruitment@carersfederation.co.uk
Please quote the reference NE/HB/CA when applying for this role.
Carers Federation operates a smoke free site policy. Smoking is not permitted on any of our premises.
Carers Federation Limited is registered in England as a company limited by guarantee.
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