Contact Centre Adviser - Consumer at Citizens Advice Gateshead
Contract Type: Permanent
Role Type: Employment
Hours: Full or Part time
Application deadline:
Based: Hybrid
Salary: £25,880 Per Annum
Salary Type: Fixed Salary
Location: Tyne and Wear
Role description: Project Support
Are you an excellent communicator with a passion for helping others? We have the perfect opportunity !
About the role
As a Contact Centre Adviser - Consumer you will join one of our high-performing national telephone-based contracts. You will play a key role in our mission to support the general public to exercise their consumer rights.
What you'll be doing
You will handle inquiries through phone, email, and web chat, advising the general public about their rights and responsibilities associated with the purchase of goods and services, and provide Trading Standards Authorities with the essential intelligence they need to protect people from rogue traders. We are seeking someone with experience in advising on complex issues. We will provide you with training so you are able to gain the knowledge you will require to excel in this role.
Your commitment to our charity’s values will be vital in providing the best possible support to our clients.
Suitable candidates will be invited to a meet the team day experiencing first hand what we do! If you have the skills to provide exceptional advice and support through various channels we would love to find out what you would bring to the role.
Why choose to work for us?
We're looking for a talented people to help us achieve our vision of a fair society for all, with lives well-lived. We're committed to putting clients' needs first through our core values and culture by standing up against injustices, driving innovation and change, and taking ownership of actions, all aimed at creating a tangible and positive impact on people's lives.
Being your whole self in the workplace
Learning and Development - through our Brilliance programme you will access training, workshops and coaching to develop your skills and knowledge both within and beyond your job role, so you can be your best self at work and in all aspects of your life.
The important stuff
As a forward-thinking organisation our colleagues enjoy the benefits of the 4-day week initiative*. Subject to successfully completing probation. We are looking at new ways of working to deliver a positive impact on our clients and colleagues. Our teams are motivated to maintain productivity measures and are enjoying the extra flexibility.
22 days plus bank holidays, rising after 2 years’ service *pro rated
Health & well-being of our colleagues is our priority. We have achieved Gold status ‘Better Health at Work Award’.
You can join to our Employee Assistance scheme giving you access to free Health advice, counselling services and legal guidance.
We are officially a Great Place to Work!
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