Social Welfare Adviser at Citizens Advice Gateshead
Contract Type: Permanent
Role Type: Employment
Hours: Full or Part time
Application deadline:
Based: Hybrid
Salary: £25,880 to 26,607
Salary Type: Salary Scale
Location: Tyne and Wear
Role description: Project Support
About the role
As a Social Welfare Contact Centre Adviser, you will join one of our teams providing social welfare advice to local residents. You will play a key role in our mission to promote equality and social change.
What you'll be doing
You will handle inquiries primarily through phone contact offering tailored advice on a wide range of social welfare issues including welfare benefits, employment, money advice, community care, energy, and housing. We are seeking someone with experience in advising on complex issues. We will provide you with training so you are able to gain the knowledge you will require to excel in this role.
Your commitment to our charity’s values will be vital in providing the best possible support to our clients.
Suitable candidates will be invited to a meet the team day experiencing first hand what we do! If you have the skills to provide exceptional advice and support through various channels we would love to find out what you would bring to the role.
Why choose to work for us?
We're looking for a talented people to help us achieve our vision of a fair society for all, with lives well-lived. We're committed to putting clients' needs first through our core values and culture by standing up against injustices, driving innovation and change, and taking ownership of actions, all aimed at creating a tangible and positive impact on people's lives.
Being your whole self in the workplace
Learning and Development - through our Brilliance programme you will access training, workshops and coaching to develop your skills and knowledge both within and beyond your job role, so you can be your best self at work and in all aspects of your life.
The important stuff
As a forward-thinking organisation our colleagues enjoy the benefits of the 4-day week initiative*. Subject to successfully completing probation. We are looking at new ways of working to deliver a positive impact on our clients and colleagues. Our teams are motivated to maintain productivity measures and are enjoying the extra flexibility.
22 days plus bank holidays, rising after 2 years’ service *pro rated
Health & well-being of our colleagues is our priority. We have achieved Gold status ‘Better Health at Work Award’.
You can join to our Employee Assistance scheme giving you access to free Health advice, counselling services and legal guidance.
We are officially a Great Place to Work!
START DATE: 30th November 2026
HOURS: Full time/Part time will be considered. Hours worked Monday - Sunday to support 7-day service
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