Transform your storytelling with Social Media Exchange 2020


We’re delighted to be partnering with sounddelivery on its annual flagship charity conference, Social Media Exchange, which is taking place for the very first time in Newcastle in just three weeks time, on March 5th.

With a fantastic panel of inspiring speakers, this conference is the perfect opportunity to kick off 2020 with a creative boost – gaining the skills, confidence and tools to harness the power of digital storytelling.

Why do charities need to focus on storytelling?

Every charity has a story to tell. Whether you’re advocating for change, telling your funders about the importance of your work, or raising awareness of your cause, you all have one thing in common – you’re all telling stories.

With storytelling at the heart of the everything we do in the charity sector, attending this conference provides the perfect chance to refine your skills and gain the confidence to make your stories spark the imagination, and make your audiences take action.

"Every year attending SMEX provides me with new skills, new ideas and inspiration from meeting amazing people." - Russell Benson, Dogs Trust.

What will I get out of the day?

The conference offers masterclasses, workshops, lightning talks and surgeries on everything from engaging with the media and running digital campaigns, to telling stories through photography and getting the most out of social media. You can create your own personal learning plan by choosing the talks and topics that most interest you – ensuring you get the most out of the day so you can implement new ideas and strategies at your organisation right away.

There will also be plenty of opportunities to network with your charity sector colleagues – with delegates from small to large charities, social enterprises, community groups and voluntary organisations. The supportive environment of the conference is the perfect setting to create new relationships, share skills and knowledge, and connect with new collaborators.

"SMEX is THE event for all charity storytellers – from the CEO to frontline delivery staff, telling our story better is all our responsibility." - Gemma Pettman.

Who will be speaking at the conference?

We have a fantastic panel of diverse speakers who are all leading voices in digital storytelling and the charity sector. Our keynote address will be delivered by Documentary Director and Cameraman, Dan Dewsbury. Dan’s critically acclaimed BBC 2 Series ‘The Mighty Redcar’ won two Royal Television Society Awards and received five-star reviews in The Guardian, The Daily Mail, Radio Times and The Independent. Our other speakers include former BBC journalist and charity communications expert Katie Bryson; BBC Radio Newcastle Editor Doug Morris, and sounddelivery’s founder and director Jude Habib. You can learn more about all our fantastic conference speakers at

"Such an informative day – inspiring yet practical." - Sophia Parker, Little Village.

Anything else?

Former delegates tell us that the Social Media Exchange is a truly inspiring event, and we guarantee you’ll leave the day with some great ideas for gathering stories and discovering new ways of sharing them with the public.

#SMEX16, #SMEX17, #SMEX18 and #SMEX19 all sold out, so book your tickets today to avoid disappointment. And if you have questions about the event, visit our event FAQs or drop an email.